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  1. SBC keeps registering and then failing

    We have a customer with an SBC on a Raspberry Pi that was working for months, but they called in yesterday morning and reported that the phones were not working. We found that the SBC was registering OK then failing to register about 30-33 seconds afterward, reregistering about 28-40 seconds...

  2. PBX Unresponsive and CPU Usage at 100%

    OK, I'll definitely increase the RAM. Unfortunately, the only way to do this with a Lightsail instance is to take a snapshot of the existing instance and provision a new instance from the snapshot with the updated hardware requirements. Something that will def need to happen after hours...

  3. PBX Unresponsive and CPU Usage at 100%

    Looks like 74% RAM utilization and 0% CPU utilization. I've attached a screenshot from the dashboard. We have 15 extensions defined, but all but 2 use softphones, and we typically see 9 users available at any given time in the 3CX app.

  4. PBX Unresponsive and CPU Usage at 100%

    It is a dedicated AWS Lightsail instance, provisioned with the 3CX Express setup tool. It has 1 GB RAM, 1 vCPU, 40 GB SSD, and is running Debian 4.19.208-1.

  5. PBX Unresponsive and CPU Usage at 100%

    A few times after upgrading to v18, we've seen our PBX's CPU usage hit 100% and never come back down. The 3CX app is unable to connect, we can establish new connections to the 3CX management console, and eventually the PBX loses connectivity to the phones and SIP trunk provider. Rebooting the...

  6. Solved Extension Not Answering (again)

    Apologies for posting based solely on information received from client, without verifying. This turned out to be a completely different issue, which was easily resolved. [head bowed in shame]

  7. Solved Extension Not Answering (again)

    A week ago (6/27), I solved an issue where an extension was not ringing and couldn't be used to answer calls, but could place calls and pick up parked calls by deleting and re-creating the extension...

  8. Solved Phone in Ring Group Suddenly Not Ringing

    The 3CX Webclient did not show an incoming call to the extension. I deleted the extension (after downloading its greeting and voicemail messages), and re-created it. After associating the phone with the newly-created extension, I was able to place several test calls to the extension with no...

  9. Solved Phone in Ring Group Suddenly Not Ringing

    Yesterday (Tuesday, 6/22), a client called and advised that one of the 10 Snom D717 phones in their ring group is suddenly not ringing. Calls placed from one extension to this one ring busy, and a test rule I created to route my external call directly to the extension (bypassing all other...

  10. Solved New Snom Template Isn't Working

    All is working correctly now after repeating the steps and downloading the Snom update. Thanks to all for the assistance and education.

  11. Solved New Snom Template Isn't Working

    Thank you for the clarification. I read "online" as meaning the running version on the PBX. I'll re-do the steps and advise of the resolution.

  12. Solved New Snom Template Isn't Working

    Your instructions said "Go to your updates section and notice whether a new template update appeared for Snom." Since the update was displayed as "Out of Date" and the version was older than the online version, that did not seem to me like a "new" update. Please confirm that you want me to...

  13. Solved New Snom Template Isn't Working

    Today, the firmware version on the phone (10.1.64.17) was showing as unsupported in 3CX system management, so I updated the FW to 10.1.73.16, after which the Conference option was still missing. I logged into the phone's web interface and verified the FW version is now 10.1.73.16. I then...

  14. Solved New Snom Template Isn't Working

    No, I only have two options: How did I lose my Conference option?

  15. Solved New Snom Template Isn't Working

    I factory reset the phone, selected the "New" phone from the Phones menu in 3CX, and assigned it to my extension. I ensured that the "English (US)" option was still selected, and pressed OK. The phone provisioned immediately, but the functionality associated with the new template is still not...

  16. Solved New Snom Template Isn't Working

    Hi All, According to what I read about the new Snom US template (https://www.3cx.com/blog/news/snom-template/), it seems that all I needed to do was select the new "English (US)" option for Phone Display Language and then reprovision the phone. I tried that on my D785 (running fw version...
    • RHopkinson
    • Thread
    • snom template
    • Replies: 12
    • Forum: Snom

  17. Solved PBX Express URL

    After running around the portal, I found out how to do this: Login to the portal and select Keys from the menu. Set the License Keys filter to "Assigned Keys" (unless you're setting up your own PBX). Locate the new license key in the list (Deployment Type should say "Not Deployed [Deploy to...

  18. Solved PBX Express URL

    The URL we previously used for all of our installations in LightSail is https://pbxexpress.3cx.com/ However, this does not seem to be working anymore. We now get taken to a login page, and after logging in, the option to launch the PBX Express does not seem to be available. Can anyone else...

  19. Caller ID Number Wrong

    The "Request-Line URI: User Part" value had been specified for the "CallerNum" field, instead of the "CalledNum" field. Thanks for making me double-check the settings!

  20. Caller ID Number Wrong

    The 3CX activity log confirms the receipt of the caller ID and the called number info: 09/05/2020 9:31:18 AM - Call from "HOPKINSON,RUSSE " <sip:[email protected]>;tag=gK083d4ad2 to <sip:[email protected]>;tag=899fec55 Siptrunk.com is the provider, but again, everything was...
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