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  1. Ronaldvdv

    SBC instability

    So from the screenshot you have two router phones on that specific location. Both go offline at the same time. For me it looks like a network or power issue.
  2. Ronaldvdv

    How to Handle Agent not Answering

    That is the way Slilled base routiing is working. It only advances to the 2nd skill if no user from the first skill is available. You could use hunt by threes or, use a second queue. 1st queue for the sales people, 2nd queue for live humans. Disadvantage is it will mess up your reports.
  3. Ronaldvdv

    Answer by absentee

    Maybe not exacly what you are looking for, but an option. You are using a phone with BLF. So put the local collegues numbers on the BLF. If a phone rings, the BLF of that phone starts blinking red. Press the BLF to pickup that line. No extra options needed. The downside of using a dail code is...
  4. Ronaldvdv

    Holiday prompts

    The way I do this is by changing the message. You can replace the message with a (very) short silence. I have added the file I use. So after the holiday message it will play the short silece before continuing to the recording part. Please note that there will never be a message played when...
  5. Ronaldvdv

    Queue logs

    I'm not 100% shure but does "Ring Time" not have to be a smaller number? As I beleive the call is presented to the available agents for the time set in "Ring Time". After "Ring Time" is passed, 3CX will check again for available agents. So if all agents are busy when a call comes in, call is...
  6. Ronaldvdv

    Gigaset N530

    As far as I can see and got information from Gigaset this is a new DECT base to replace the N510
  7. Ronaldvdv

    Gigaset N530

    Hi all, We are looking to replace the old Gigaset N510 several of our clients still use by the Gigaset N530. Looking in 3CX V20 Update 7 (and 8 Alpha) this DECT is not (yet) supported. Is there a roadmap for this DECT base station when it will be added to 3CX? I found that it is possible to add...
  8. Ronaldvdv

    WH66 outgoing issue

    Probably a setting in the WH66 (i don't have a WH66 at hand at this moment). If I rembember correct in "Advanced settngs" there is an option where you can set what to use for an outgoing call. Not all settings are self explained, just fiddle around with them. Also check the Yealink USB Connect...
  9. Ronaldvdv

    Solved Mapping DID to Key on Phone

    For outgoing calls you can crate an outbound rule. When you want to dail with number A, in stead of pressing button 1, just start with dailing 1<telephone number>, for number B, 2<telefon number> In outbound rules create a rule Enter the trunk you are using and the outbound ID. I've set the...
  10. Ronaldvdv

    Time based call routing - more that 2 blocks per day

    I've done this using departments. Make a department for every block. Start with the first block and set if closed transfer to 2nd block and so on. I find it easier to maintain than CFD which is a black box in my PBX.
  11. Ronaldvdv

    3cx SIP Notify to Yealink 54W

    Thank you, all clear for me!
  12. Ronaldvdv

    3cx SIP Notify to Yealink 54W

    Just curious, when I select a ring group, is the message played only at the first to answer the ringgroup, or is it played to all the users in the group?
  13. Ronaldvdv

    IOS App 20.0.10.76 - Transfert buttons not showing

    Yep that was the error, thank you
  14. Ronaldvdv

    IOS App 20.0.10.76 - Transfert buttons not showing

    hmmm, I'm stuck at this. I just tested this. had an external call and followed the instructions. Used option 2 and picked the collegue. But then I'm not able to transfer. As above, when collegue answers the line, I return to the screenshot I posted above. When click on magnifier top left, I...
  15. Ronaldvdv

    Problem Transferring calls via iOS app

    I tested it on my iPhone with the latest update of the 3CX app (20.0.10.76). After att. transfer I see the attached screen. I tap on the arrow top left and I'm able to go to the teams list or BLF list. Call the desired collegue and return in the same screen as attached. How do I tranfer the...
  16. Ronaldvdv

    IOS App 20.0.10.76 - Transfert buttons not showing

    That's a good one, I'm following this to find the answer.
  17. Ronaldvdv

    IOS App 20.0.10.76 - Transfert buttons not showing

    Seen the same issue here ,but only on iOS. On the dail screen you will find an arrow [<] in the top left corner. Click on this to go to the teams list.
  18. Ronaldvdv

    office hours

    Option 2 is set default opening 9am to 8pm. make a department "to queue". Set openings hours for department "to queue" to 5pm to 8 pm. Set the DID to the default group and forward during openings hours to the queue. Make the queue member of the department "to queue" and set when closed to the...
  19. Ronaldvdv

    Solved V20 CallerID issue

    Our problem was solved. The issue was caused by an error in the settings in the Trunk. Our supplier had to correct the error. Best regards, Ronald van der Veer.
  20. Ronaldvdv

    Call Flow Script: Set Office hours via Dial codes

    Thank you. Great!
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