Time based call routing - more that 2 blocks per day

[A.Takacs]

Hello

We have a requirement to have time based call routing but with more that 3 "blocks" (office / break) per day (we have 5 time bands with each needing a specific routing).

How should we approach this iin 3cx (v20) ?

Any pointer welcome.

 

[A.Takacs]

Ok probably found my answerr - CFD

https://www.3cx.com/docs/cfd-routing-calls-time-day/

(trying to set it up - will update post when done)

 

[Ronaldvdv]

I've done this using departments. Make a department for every block. Start with the first block and set if closed transfer to 2nd block and so on. I find it easier to maintain than CFD which is a black box in my PBX.

 

[Evolute IT]

CFD or dummy extension with exceptions (often easier.)