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  1. Grafana- outbound numbers

    Hello, tried with source_presentation field. It looks like it is empty since I get this result: DB type: PostgreSQL Using Plugin Created new dashboard based on default (Extension Statistics dashboard) PBX version: Version 20.0 Update 6 (Build 724 Release)

  2. Grafana- outbound numbers

    Hello, we have set up integration with Grafana everything works however I have question. Is it possible to somehow export assigned outbound numbers and display them in Grafana? Or does CDR not store such information? Thanks a lot!

  3. Queue logs

    Nice idea but i am afraid it will not work because ring strategy is set to be "Ring All", anyway, i will try that now. 'll check this and i will get back to you soon.

  4. Queue logs

    20

  5. Queue logs

    Hi all, any ideas? :(

  6. Queue logs

    no answer (timeout) would suggest your queue's "maximum wait time" has been reached. - No, queue max waiting time is 30 min. Was logging in verbose mode? - yes also, formatting this with the {code} parameter would make this more readable - next time promise :)

  7. Queue logs

    hi all, i did it and what i see: 2025/10/20 19:07:15.364|0008|Info| [_3CX.QueueManager.QCall] Caller (+***********) has forced 'Froward to No-Answer destination' action in call 1867464 2025/10/20 19:07:15.364|0008|Info| [_3CX.QueueManager.QCallTrack] 1867464,CallerInfo,+***********,PZ_4W892...

  8. Queue logs

    hello, problem is that when a call enters the queue, the report shows the status Unanswered – No answer (timeout) (see pic). There cannot be any timeout in this case, because agents are working on the line, Max Wait Time is set to 1800 seconds, and Ring Time is also 1800 seconds. Some calls last...

  9. Salesforce integration

    Hello, thanks for help, step by step we are moving forward. One more question. We know that by default the 3CX Salesforce V2 integration logs calls and creates Salesforce tasks after the call has ended, not upon receiving the call. We need to create task in salesforce when receive a call, not...

  10. Salesforce integration

    Yes, as in the first message mentioned, we are using 3cx Integration Wizard to create a custom template for integration. The Wizard generates an XML code snippet where ExpiresIn variable is assigned to 'expires_in', but this value is not sent from Salesforce oauth 2.0

  11. Salesforce integration

    We I press authorize, I see this screen and refresh token is renewed but when I press TEST and search by a phone number, I get the following screen and here are the logs from 3cx: Started scenario with empty id Started Auth Request text: https://girtekaservicecloud.my.salesforce.com Request...

  12. Salesforce integration

    in our configuration Require Secret for Web Server Flow and Require Secret for Refresh Token Flow is selected. PKCE is no selected, as it was optional. Should it be also selected?

  13. Salesforce integration

    We are trying to setup CRM (Salesforce) integration thru 3cx Integration Wizard (by creating a template) and seems we are stuck on authorization part. We are setting it up using Oauth 2.0. The error we are receiving mentions 'expires_in'. In other threads I found that with other CRMs it should...
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