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  1. jcostlow

    Call Recordings

    Since updating from V20U5 to V20U6 call recordings are merged together instead of being separate recordings per leg of the call. I.E. receptionist answers the phone then transfers the call. It used to be two separate recordings, but it is now one. Is there a way to set it back to the old...
  2. jcostlow

    API Question

    I was reviewing the sample swagger file at https://github.com/3cx/xapi-tutorial/blob/master/swagger.yaml and figured I would ask for another set of eyes or if someone knew the answer to this question: Is it possible to see extensions call status and presence via the API? I.E. on call or available?
  3. jcostlow

    False positive SonicWall App Control Blocking 3CX Tunnel

    I have made ticket 44404776 with SonicWall and will update once I hear back. I was just bringing it up as we haven't made any changes to our AppControl settings and their database is now flagging it as UltraSurf.
  4. jcostlow

    False positive SonicWall App Control Blocking 3CX Tunnel

    Our customers started having issues with the webclient and softphone and upon checking the issue we saw that the SonicWall App Control is blocking the 3CX tunnel protocol. I have disabled AppControl for now.
  5. jcostlow

    Reporting on DIDs vs Destination

    We would love to have the ability to report based on the DID the call came into vs the destination. A lot of our clients may move DIDs as staff leave or have multiple assinged to the same queue since they didn't want a queue per market. On the systems they had prior, we could report based on...
  6. jcostlow

    Retain Original Caller Info on Forwarded VM Messages

    We would like to have the original callers information retained when forwarding a voicemail message to another user. Most of my clientele are lawyers and their clients will accidentally choose the wrong user from the IVR or leave a message on the operators extension and they often don't leave a...
  7. jcostlow

    T5 Router Phone

    The customer in question decided they want to try and keep the T21s they have from Ooma office so I will need an SBC. Here is to hoping Ooma removes them from their RPS server
  8. jcostlow

    T5 Router Phone

    Yes, I saw which phones are supported. Thanks for the heads up!
  9. jcostlow

    T5 Router Phone

    Thanks! I knew I saw it somewhere.
  10. jcostlow

    T5 Router Phone

    Hi Everyone, We are working on quoting a system for a potential customer and I would like to use a router phone instead of Raspberry Pi this time and going forward. I can't wait for Snom to bring a router phone out, but we will be more than happy to use Yealink at the time. How many phones...
  11. jcostlow

    Snom BLF behavior

    Thanks, that worked which is what I thought. I will get back with the customer as she must be getting anxious/excited and hitting something else. I just assumed since the option in phone provisioning was gone that it was defaulted to blind transfer.
  12. jcostlow

    Snom BLF behavior

    Correct, they want it to be an attended transfer though. Currently I have them pressing transfer, dialing extension, announcing call and hitting transfer. They want the BLF use attended transfer by default.
  13. jcostlow

    Snom BLF behavior

    Hi Everyone, We just installed 3CX with Snom D785 phones for a customer this week and as usual all went well. They prefer everyone do attended transfer over blind so they can see if the attorney or secretary is available before sending the call through. The receptionist has a D785 with 2 D7...
  14. jcostlow

    Recording Quota

    It goes to the Email address for notifications listed under Settings>> Email>> notifications. Can the system send any email to the address listed there?
  15. jcostlow

    Ring Group Drops call

    What is your destination if not answered set to? If all users are on the phone a call to ring group will go to destination if not answered. If you expect all people in the RG to be on the phone a queue will be the better option as they can wait until an agent is available.
  16. jcostlow

    Queue VS Ring Group

    Ring groups will only poll which users are available at the start. If you are on the phone and finish a call while the ring group is ringing you won't get the call. Queues will poll depending on which strategy you choose and can get calls after wrapping up an existing. The queues can also have...
  17. jcostlow

    Voicemail can't view on mobile app or win app.

    Yes, send vmail as attachment will send an email and leave it in the mailbox either until deleted manually or by your voicemail system cleaning options.
  18. jcostlow

    Voicemail can't view on mobile app or win app.

    Is your email options for voicemail set to send as attachment and delete from mbox? If so you will want to change it to send vmail as attachment.
  19. jcostlow

    Plug’n’Play Provision

    So far for my 2036 issue they have had me testing a new firmware revision (v 10.1.119.10) and I haven't had a phone revert back. Maybe onto something with this firmware release.
  20. jcostlow

    Solved Calls breaking up

    I would of course get the packet capture 3CX is asking for on your ticket but if the issue is only when calling 1 or 2 other carriers you may want to make a ticket with callcentric as well. They may be able to make a route change for those carriers to help.
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