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- Jul 11, 2020
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We would love to have the ability to report based on the DID the call came into vs the destination. A lot of our clients may move DIDs as staff leave or have multiple assinged to the same queue since they didn't want a queue per market.
On the systems they had prior, we could report based on the incoming DID and it is one feature that has been missed since migrating everyone. Below is a screenshot of a DID report from NEC InControl (SV9100) with the caller ID redacted. This system was set to receive the last 4 digits of the DID hence why the DID is shown as 1000
On the systems they had prior, we could report based on the incoming DID and it is one feature that has been missed since migrating everyone. Below is a screenshot of a DID report from NEC InControl (SV9100) with the caller ID redacted. This system was set to receive the last 4 digits of the DID hence why the DID is shown as 1000
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