Search results

  1. Cannot log in to the web client

    There is no email attached to the extension.

  2. Cannot log in to the web client

    I updated a client from v18 to v20 on an on-prem Windows 10 PC. I went to log in to the web client after the upgrade, and the username and password that were set up as the System owner are not working. Is there a way to reset the password or am I cooked?

  3. App Extension switching to DND

    OK. I will make that change. But that has not been made clear to me until now.

  4. App Extension switching to DND

    But I have the same setup in my office with the same settings on my app on my iPhone, and it does not automatically change.

  5. App Extension switching to DND

    I do have it set to be available during office hours. Is that the issue?

  6. App Extension switching to DND

    I have a user on 3CX v20 update 6, running on a Windows 10 Pro workstation using an app on an iPhone 14. The user is having an issue with the iPhone app setting itself to DND when outside of office hours. The extension follows the system's office hours. What else can I check?

  7. iOS app not registering while on the same network

    OK, but explain to me why I need to do this suddenly. I do not need to do this on other installations. I navigated to the FQDN both internally and externally

  8. iOS app not registering while on the same network

    The FQDN is the one supplied by 3CX itself, and I can navigate to it with no issue.

  9. iOS app not registering while on the same network

    No split DNS

  10. iOS app not registering while on the same network

    I have a PBX with v20 on a Windows 10 Pro computer. The iOS app is on an iPhone 14 Pro Max running iOS v 18.3.2. When a call comes in to the PBX and goes to the queue the phone will ring but when the user answers on the app the extension shows that it is not registered and stuck connecting...

  11. Users cannot pick up calls from Web Client

    No, when a call comes in (into the phone systems in general or a direct call to their extensions), the dialer does not allow them to answer (1st Screenshot), and if they are looking at the panel, they cannot right-click on the call to pick it up (2nd screenshot).

  12. Users cannot pick up calls from Web Client

    I upgraded my office to V20 last week, and two users cannot pick up calls from the web client. One user uses the Chrome v129.0.6668.101, and the other uses Firefox v133.0.2. They both are set to use the browser as the medium for calling. The Chrome user is set as a manager role, and the...

  13. Need to move a physical PBX.

    I have a client on 3CX v18 update 8 on Windows 10 pro. The system is a furniture company with a warehouse and retail store, and they are closing the main warehouse where the PBX box is, and they want to move it to the store. The warehouse has a Static public IP that the PBX is connected to...

  14. Phone keeps requesting firmware update.

    Also due to this issue, the phone also keeps rebooting.

  15. Phone keeps requesting firmware update.

    The phone was already provided previously and was working with no issues until yesterday.

  16. Phone keeps requesting firmware update.

    The phone is already on 3CX and has been working fo over a year.

  17. Phone keeps requesting firmware update.

    To whom it may concern, I have a client on 3CX v18 update update 7 build 312 on Windows 10 Pro. They have a user using a Yealin SIP T38G on firmware 38.70.0.228 (I know the phone is unsupported). This extension is provisioning a firmware update request that succeeds; then it states that...

  18. Question about 3CX WebClient

    I have a client that has 3CX version 18. They have an employee going home to Egypt for a month, and the owner wants to be able to call him. Do I need to allow calls from Egypt? I'm only asking as my client base is mostly US based.

  19. Yealink SIP T46G Phone is not registering

    I need to check the firmware. It is a phone that has been at the client for 2+ years.

  20. Yealink SIP T46G Phone is not registering

    I have a client with 3CX version 18 Update 7 on a Windows 10 Pro, that is provisioned via an SBC. The phone is powered on and connected to the network. I rebooted the phone, and it still states that the phone is unregistered. I am stuck and need assistance.
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom