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  1. Need to identify an incoming call while on a call

    The instance is hosted by 3cx themselves

  2. Need to identify an incoming call while on a call

    I have a law office with 3CX v18 update 5, they are using Yealink SIP T-54w phones. I have all the users set up in a call queue. The lawyer asked if there was a way to have an incoming call show on the phone while someone is on a call.

  3. Not receiving emails of new voicemails

    Obviously, I know something is wrong, that is why I made the post. For your information, this setting has always worked through every version of 3CX that I have used up until recently. If it was a configuration issue with v18 it would have appeared when I upgraded from v16 almost a year ago...

  4. Not receiving emails of new voicemails

    I am running 3CX v18 update 3 on Windows 10 pro and I have an issue where I am not receiving emails when a voicemail is left. I checked the email setting and the SMTP server, username, and password are correct. But when I tested the connection I received an error saying the connection was...

  5. Email with voice mail attachments are not being sent.

    We are using 3CX version 18.0 (Build 461) on Windows 10 Pro, and I have been noticing that when I get a voicemail on my extension, I am not getting an email with the voicemail as an attachment. I have it configured in the extension to send the email. We are using our own in-house email server...

  6. Delete Call Recordings vs Purge Call Recordings

    Hey everyone, I know this may seem like a stupid question but I have never needed to do this until now and I am not sure if it is covered in the training material. What is the difference between deleting call recordings and purging them? Thank you for the help.

  7. Reinput the certificate and the Private key

    I am running 3CX v18 update 2 build 314. I was trying to register a Yealink SIP T26P via an SBC and based upon the last time I did this, the community said to disable secure SIP/TLS. I did that bu the phone is not registering. (I am giving up on the phone via the SBC). When I disabled the...

  8. Block Authentications by country

    I am running 3CX v18.0 (Build 314) on Debian OS 18. We have been receiving multiple IP blacklist emails. Upon inspecting the IP addresses, we have learned that the attempts are coming from outside the US. Is there a way I can block authentication attempts from outside the US?

  9. SIP Trunk not registering after installing version 18

    As I stated in my first post, I followed this guide and it did not register.

  10. SIP Trunk not registering after installing version 18

    Do you guys have a newer Guide on setting up Call Centric for v18?

  11. SIP Trunk not registering after installing version 18

    Yes my backup was from v16.0.8.9. And I restored the back up during the installation process. In regards to the back up, let me check with my supervisor.

  12. SIP Trunk not registering after installing version 18

    I just installed 3CX version 18 update 1 on my windows 10 pro 64bit machine and after I resorted the back up I made, I noticed that the SIP trunk for CallCentric was not there. I re-set up the sip trunk but it it not registering. I followed the guide on the 3CX website, and when to follow the...

  13. Solved Where can I download the installer for v18 for Windows 10

    I need to upgrade a number of my client's PBXs to v18 and I need the installer.

  14. Unsupported Yealink T42S and T48S DND

    Hello @JohnS_3CX, I understand that this is not supported. But you do not have to worry, I found a work around. Thank you for your time.

  15. Unsupported Yealink T42S and T48S DND

    I have a Yealink T42s and T48S connected to a 3CX v16.0 Update 8 on a Linux Debian install. There is a secondary account for a a shared voicemail on the two phones. And the current Firmware is 66.85.0.5 for the T42S and 66.86.0.5 for the T48S. The issue that I am having is that when the phone...

  16. Music on Hold Playing for a brief second before playing voice mail message

    I have a client running 3CX v16.0.9 on Linux Debian 10. We changed the voicemail message, but when I call in, the music on hold for the system plays for a brief second then it plays the voicemail message. This only happens when the system is operating during office hours.

  17. Solved Can I use a v15.5 update 2 back up on a v16 install

    I tried to update to v15.5 SP 6 but the batch updater did not work. And if I try to manually get the update form the update section of the Management console it says I can't due to the license being expired (which it is not).

  18. 3CX stating that the License is expired

    Tried the batch updater and it said that 15.5 SP 6 was installed but I checked the Management console and it did not update. it still says that it cannot connect to the activation server.

  19. Solved Can I use a v15.5 update 2 back up on a v16 install

    I have a client that needs to to have their 3CX upgraded to v16. I tried using the batch installer to get them to v15.5 update 6 but I kept having an issue. I wanted to know if I uninstall the v15 and install v16 can i restore it from the v15.5 update 2 backup or is there another way that I...

  20. 3CX stating that the License is expired

    I clicked the link for windows and it brings me to a splash page that says that it is scanning for a viruses and it just sites there.
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