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  1. JoshWS

    Solved Phones not registering but will provision and show in the pbx

    is the phone running the latest 3cx firmware?
  2. JoshWS

    Management Console is not working

    Check your DNS settings or try ipconfig/flushdns and reload the web page
  3. JoshWS

    WH63 Headset Disappeared

    Reset your browser permissions and re-allow them, ensuring you allow both microphone and notifcations
  4. JoshWS

    BLF to internal Ring Group

    Create a custom speed dial to point to the extension number of the ring group. Press the button and it will call the ring group.
  5. JoshWS

    3CX Ringroup

    I tend to just use call queues. You could just create the call queue first, put all the correct users in the order, test that you have the time correct and your happy with it, then change on the IVR.
  6. JoshWS

    3CX Ringroup

    Could do a call queue, with prioritized hunt and have the ring time 20 seconds and the queue wait up much higher, this would then cycle through the 8 users and go back to number 1 once it has rung all 8 if your max queue wait time is up high enough
  7. JoshWS

    3CX Extensions Are Disabling Themselves

    When you say disabling themselves, can you elaborate more? I'm guessing you mean the extensions are un-registering which means the calls wont go through to the device? How are they provisioned? Behind SBC or Router Phones? and what devices are they?
  8. JoshWS

    Lag Making / Answering calls with Edge Web Client

    How is your PBX hosted, by 3cx or self hosted?
  9. JoshWS

    3CX Licensing Updates: What You Need to Know

    Could work out better to go for the lower SC, but enable the notifications for if this SC limit is reached, then you can upgrade. Therefore mitigating the need to speak to 3cx to get them to downsize the PBX
  10. JoshWS

    Call Park and Unpark Dial codes not working in 3cx Multi-tenant

    Have you checked in parameters and type in call park, and see if the dial code is showing what you are expecting to see?
  11. JoshWS

    Call Park and Unpark Dial codes not working in 3cx Multi-tenant

    have you assigned the department any call parking spaces? Go into the department and then click add, and find the shared parking and add.
  12. JoshWS

    Reporting and Roles on v20

    you can schedule the reports to any email address, therefore you can schedule the inbound call report to email to an admin manager. Also Check update 6 blog post for reporting info
  13. JoshWS

    Locked out of admin portal for Free 3CX SMB

    Go from another IP Address and whitelist the external IP which you are trying to provision the phone on
  14. JoshWS

    3CX Licensing Updates: What You Need to Know

    I believe you should be able to take a back up- which will include your FQDN on V20, and then reinstall but as self hosted through AWS. This will spin up a machine on AWS and then you will have the option to restore from a back up
  15. JoshWS

    External Audio ringer for single extensions / ring groups / call queues

    Could use an ATA, and connect a bell so when the user is rung it'll ring the bell and the phone. If this user is part of the queue, this will therefore ring loud
  16. JoshWS

    Caller ID Name doesn't work on incoming calls v20

    Have you tried contacting a partner to see if they can support you?
    • JoshWS
    • Post #11
    • Forum: US
  17. JoshWS

    [BUG?]Inconsistent "Also ring my mobile" behaviour when logged into queue without internet

    Have you experienced this at all when a call is put through to your specific extension? Not the call queue? Can you also confirm you have mobile service in the places where this does not reach the device We have lots of customers who use this feature and have never experienced any issues
  18. JoshWS

    Fanvil V62W

    This is probably due to the device not being on the latest 3cx firmware, flash it with the lastest firmware from https://www.3cx.com/docs/phone-firmwares/ and this should allow the device to connect. 3cx however will not support a router phone being on WiFi
  19. JoshWS

    How to Configure Yealink T33G without SBC or Router Phone

    Yes the router phones can be used as a standable device without the need of an SBC. This phone can support up to 10 devices behind it as a router phone. so for example you could have 1xT54W and 9xT33G or something similar. The router phone is still able to be used like any other phone
  20. JoshWS

    Issues with Yealink W80DM/B & W59R DECT Phones After V20 Upgrade

    We have several customers on W80DM/B solutions and these work perfectly with no issues. I would suggest making sure all the bases are showing as active and synced first, then try re-registering the handsets
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