Reporting and Roles on v20

[mattinea]

I'm really disappointed with the latest reporting and roles features with v20 and I know I am not the only one.

When will we see the improved reporting we were expecting?

Also it would be nice to see something done about the Roles. They are too restrictive.

We should be able to create a role and then add exactly what we need into that role.

I'm trying to run a report as a Manager too and it shows nothing on Inbound calls at trunk level.

It's not until I elevate my role to System Owner that I can see the reports for Inbound calls.

I can't be giving an admin manager in a company the System Owner role.

 

[Evolute IT]

Managers will see calls for departments they are member of. Probably why.

Also, U6 is coming soon with Grafana integration via Postgres and Google BigQuery. Check the blog.

 

[JoshWS]

I'm really disappointed with the latest reporting and roles features with v20 and I know I am not the only one.

When will we see the improved reporting we were expecting?

Also it would be nice to see something done about the Roles. They are too restrictive.

We should be able to create a role and then add exactly what we need into that role.

I'm trying to run a report as a Manager too and it shows nothing on Inbound calls at trunk level.

It's not until I elevate my role to System Owner that I can see the reports for Inbound calls.

I can't be giving an admin manager in a company the System Owner role.

you can schedule the reports to any email address, therefore you can schedule the inbound call report to email to an admin manager. Also Check update 6 blog post for reporting info

 

[mattinea]

Managers will see calls for departments they are member of. Probably why.

Also, U6 is coming soon with Grafana integration via Postgres and Google BigQuery. Check the blog.

Update 6 is here. I have integrated with Grafana. I''m not that impressed.

 

[Evolute IT]

Update 6 is here. I have integrated with Grafana. I''m not that impressed.

It's just beginning. You can create your own reports. They just provide templates....

 

[mattinea]

you can schedule the reports to any email address, therefore you can schedule the inbound call report to email to an admin manager. Also Check update 6 blog post for reporting info

I've done all of that. It still still doesn't change the fact that Roles and Reporting are very disappointing.