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  1. SteveITS

    Issue with login on 3xc hosting

    Probably, I haven’t personally set up a trial since the change so I don’t know if the default is still 3CX, I would think so.
  2. SteveITS

    Issue with login on 3xc hosting

    If you didn’t configure SMTP, trial keys don’t have SMTP. See post https://www.3cx.com/community/threads/hosted-pro-trial-%E2%80%93-lost-system-owner-admin-access.137961/post-663335
  3. SteveITS

    Issues with iPhone App connecting to 3CX

    Several times we’ve seen Comcast router/modems block a specific IP and even IP: port, IIRC. Try just powering off their modem for 30 seconds.
  4. SteveITS

    How do we get in contact with sales?

    You're welcome to DM me, or the partner lookup was linked above. We're in the Chicago area.
  5. SteveITS

    30-day Trial 3CX SMTP not working for PW Reset

    @OBMTC-Admin Per other posts trial keys cannot use 3CX SMTP, you need to configure your own.
  6. SteveITS

    All Outbound email via MS365 fails - Graph sendMail error 404

    Even with blocked sign ins? Normally if using 365 SMTP we set up a connector, which can use anytext@domain sender.
  7. SteveITS

    All Outbound email via MS365 fails - Graph sendMail error 404

    There was a thread a couple weeks ago give or take where someone had set up M365 sync and accidentally enabled SMTP on that account which was IIRC an unlicensed account. Shared mailboxes can't log in directly AFAIK (though the user can), but you've tried your own working box also? Does the...
  8. SteveITS

    No System Owner -- v20 Hosted AI / 16SC Tier

    Did you try logging in as the system owner? Roles can’t necessarily see/modify higher level users. If you try to create another with the same extension number it will fail if it exists. Do you have a backup?
  9. SteveITS

    Voxtelesys Outbound call issues

    For these two specifically, see if Voxtelesys can find out if the other end is blocking the call. See for example this thread.
  10. SteveITS

    Our IT Guy Left - Phones Stopped Working

    If it’s not the above SMB/Free issue, phones would need an SBC or router phone (“connect directly “) to connect. The S models can’t do that.
  11. SteveITS

    V20 Update 10 Alpha: MCP, AI Server & More Admin Control

    Thanks. Found one I didn't expect, but they have some dummy extensions and I bet they can use the new queue escalation algorithms.
  12. SteveITS

    Setting up remote location phones in a different location

    No the router phone only handles its network. If you connect new phones on a network with a router phone/SBC they will appear in 3CX under PnP.
  13. SteveITS

    Recover "contacts" from previous backup

    FWIW I have learned when anyone says their contacts are missing in Outlook, what they really mean is autocomplete isn't populating. "Trust but verify." ;)
  14. SteveITS

    Setting up remote location phones in a different location

    My bad, I was looking at the original post. OP could set up the phone, change its IP to static, and send it. (or use a DHCP reservation at the other site) A scenario we've run into a few times is a business owner who takes their phone home to work, and router phones using DHCP are just portable...
  15. SteveITS

    Setting up remote location phones in a different location

    If using it to proxy other phones, totally agree, but OP wants the phone to be portable and not use it for any others.
  16. SteveITS

    possible compromised account, unable to log in

    You can try asking at 3CX.com/contact. If it is new and small it might be easier and/or quicker to start over. I suggest downloading backups or configuring external storage. We can help with the license but not so much the access.
  17. SteveITS

    possible compromised account, unable to log in

    It seems trial licenses don’t have 3CX SMTP: https://www.3cx.com/community/threads/new-trial-cant-reset-password.137773/post-662196. Is your server using 3CX hosting? If not they definitely don’t have your backup file and I don’t know if they’d have access if you were using their hosting.
  18. SteveITS

    possible compromised account, unable to log in

    Did you enable M365 sync by chance? There was a recent thread about that having an option to use it for mail. Email addresses must be used by only one extension for reset to work.
  19. SteveITS

    2 problems with 3CX

    Oh if this is the free version it doesn't include SMTP anymore: https://www.3cx.com/ordering/pricing/features/
  20. SteveITS

    IP Address Blacklisted

    SMB/Free accounts can't access the blacklist. I suggest disconnecting all four devices, and waiting the 24 hours. Then before reconnecting the phones factory reset them, and reinstall the SBC. Can one (or all) of the phones be router phones? (a.k.a. "connect directly") In that case no SBC is...
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