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  1. VM to email does not work.

    Can you remove any anti virus software to see if this is stopping it
  2. VM to email does not work.

    Can you try sending a user a welcome email? Go to extensions and select one that has a email address listed and click the option to send welcome email. See if the user gets the welcome email
  3. VM to email does not work.

    Are you using the FREE Edition?
  4. License Activation and Updates

    Hi, From the 3CX Server try going to https://erp.3cx.com if this fails then try allowing port 443 out from the 3CX server on the proxy server and then try again. once you are able to see https://erp.3cx.com via a web browser, you should then be able to activate the 3CX Licence.
  5. Upgrade from 10 to 11

    confirmed ring groups have now been removed in the Free Edition.
  6. Skype Connect sometimes not reaching server

    This is a message from the Skype network. Skype seem to have congestion on their network.
  7. 3cx fax server email problem

    Who is your VoIP Provider? need to ensure they support T38
  8. 3cx fax server email problem

    Can you reproduce this and then paste the logs on here for us to look at?
  9. vmail email attached file ends prematurely on playback

    also try disabling the Anti virus software on your 3CX PC / Server as this can cause this. (Prevents 3CX from recording the voice mail)
  10. Setting 3CX in same network

    Nice easy solution is to get a Draytek Router and a block of IPs from your ISP when setting up the Port Forwarding / Open Ports on the draytek it will ask you which public IP Address to use. We have this for our Office and Office Demo system. We have BT who provide us with 8 IP Addresses and...
  11. no voicemail by email in free edition?

    The problem with the FREE Edition was it gave too much away for free. Most small companies not requiring anymore then 4 concurrent calls and this will cover most companies with fewer then say 7-8 Staff / Phones could make use of the FREE Edition and not have get a commercial licence. We have...
  12. New Service Pack Update for V.11

    3CX removed ring groups from V11 of 3CX and we support this move 100% Too much was given away on the FREE Edition and devalues the phone system. A lot of work goes into developing 3CX and this does cost money to develop. 3CX Free Edition is intended to be used prior to purchasing of a...
  13. License acticvation error on a new computer

    Hi, please apply Service Pack 6 from the main 3CX Console (Not web console) then try to activate the licence again, this time it should work. SP6 needs to be applied to all new installs of V10 of 3CX before a licence can be activated.
  14. Distinctive Ring Feature

    Hi, We have this feature working, you have to make the changes to the phone templates and set the required tone for each of the call types. #--------------------------------------- # Disctinctive Ring Tone #--------------------------------------- #Setting for distinctive ringing base on altert...
  15. 3CX 11 - SPA50x ringtones brocken

    We also have this problem, we will report this to the 3CX Development team and hope a fix will be on its way soon.
  16. VAD Menu

    Not sure if i follow you on this. the only reason why we cant use the standard DR in 3CX is due to the requirement not to repeat the company name but only the menu prompt message. but on an inital call the caller will first hear the company name then menu prompt. the DR in 3CX gives all the...
  17. VAD Menu

    Hi I have put the munu into the loop, however its not clear how i would get option 9 when pressed to repeat the menu does the menu component allow the caller to enter an ext number if known like the DR in 3CX does? reason why this needs to be done in VAD is the customer only wants the menu...
  18. VAD Menu

    when using the Menu component have a few departments press 1 for sales, 2 for accounts etc 3 to repeat theses options. how would you do a press 3 to repeat the options. surely just putting a prompt playback as option 3 will end the call once the recording has been played.
  19. Email option with exchnage server

    I have checked the path but there is not a file of that name. Please can you check the location and file name and confrim?