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  1. nikolascx

    AI Timeout

    Yes you can increase to what you want. We set it to 7 min actually for the receptionist. We think that 7 min is more than enough for a receptionist to check who is calling and route the call. The new customer service agent which is coming soon in update 10, is set to 15 min. But all these...
  2. nikolascx

    Call Transcription Enabled but No Transcription Available in Call Logs

    To use 3CX AI you need to make your own server. I would wait for the new 3CX AI Server and in the meantime buy a mac mini. Like this when update 10 is out, we will release the 3CX AI Server also and this can be installed on a small mac mini. Or have your own gpu. then you can run your own...
  3. nikolascx

    Call Summary in Web Client / PWA

    Hi Team Yes check rights and if all is set, you can see..
  4. nikolascx

    Changing prompt for summaries with own GPU transcription Server

    Is there a way to have another configuration, using a private server, like for the translations? -> Still very very vague. Lets try like this: Call comes in to 3CX. Then what you want to do? What entity should answer the call and what you want to do with the call during the call and after...
  5. nikolascx

    Feature Request: Retain AI Transcriptions Without Call Recordings

    Hi Dear Nick, Nice one!! Great feature request – I completely agree. If a recording is deleted, the transcript should remain available. Anyway, most of the times the transcript is all you need. And recordings consume space. I'll bring this up at our next feature committee meeting for...
  6. nikolascx

    Changing prompt for summaries with own GPU transcription Server

    BTW can you elaborate more on this Is there a chance to see also our own AI servers be used as AI Agents or receptinist? What AI Agents do you have? Give us some more details to understand what you want to do and also how you want to achieve this - (Architecture wise)
  7. nikolascx

    Changing prompt for summaries with own GPU transcription Server

    Working on it - we need to wait for update 10 to be ready. the new 3CX AI Server needs update 10. Bear with us a little while longer. But it is 100% guaranteed. You can change the prompts from the custom parameters table.
  8. nikolascx

    Ai function requests from client

    What you are describing is MCP. We will have MCP server in the next update. After that, we will make the MCP - Client side. You need to wait until we release MCP - Client. No exact eta
  9. nikolascx

    Is there a way to improve the AI Receptionist voice?

    Yes you are right - you see the model named gpt-realtime 2 That model is not yet available in 3CX. Its coming soon. Yes of course - the gpt-realtime 2 sounds better and nicer. We cannot wait to launch it. To make a fair comparison you need to switch to gpt realtime 1.5.
  10. nikolascx

    AI Receptionist not respecting Knowledge Source

    Hi dear guzzitech Sorry about that - I didn't mean to imply your knowledge base was only three lines. I was referring to the general pattern of moving too much knowledge into the system prompt, not your specific implementation. It sounds like you're taking a thoughtful approach, and with...
  11. nikolascx

    Best architecture for 3CX (hosted) -> Autotask PSA: transcribe, summarise and auto-create/populate tickets? (EU MSP, GDPR)

    HI thanks for this detail: This part is available. You can get the transcript and send it to the crm The server-side custom CRM template's call-journaling scenario only seems to expose a fixed set of variables: CallType, Number, Name, Agent, Duration, DateTime, CallStartTimeUTC...
  12. nikolascx

    Department Membership Not Respected

    Hi @lancerichards We just finished a fix in our dev branch for this issue. This means that the next update will contain this fix. Thanks for reporting ;) God bless
  13. nikolascx

    AI Receptionist not respecting Knowledge Source

    Dear guzzitech, I think your approach is going to lead you to a painful experience. If you keep moving more and more knowledge into the prompt, you are effectively forcing the model to carry too much information in its runtime context. The system prompt is best used for behavior, rules, tone...
  14. nikolascx

    xAI Grok Transcription API Key Permissions

    From what I see, you are on the right track. Keep us posted
  15. nikolascx

    Re-transcribe previously transcribed calls?

    @RTOadmin Happy to hear your feedback! Also if you are happy with this, wait till you see the new version we are working on! :cool: I see what you mean. Unfor no. the Transcribe option only shows for those that have not been transcribed. I would move on with new recordings and leave the old...
  16. nikolascx

    Is there a way to improve the AI Receptionist voice?

    Good point. The OpenAI project page is usually the best-case demo experience. In 3CX, the voice goes through the telephony path: SIP/RTP, codecs, possible transcoding, and phone-call quality audio. That can make even a natural AI voice sound flatter or more robotic. And what settings can you...
  17. nikolascx

    Do the AI receptionists see the Call ID?

    Hi Dear @guzzitech Call ID you mean the Caller ID? the incoming caller number? Yes of course. The AI Agent has access to it. If it Remembers? It depends how the call is transferred back. If the AI transfers, and the destination does not answer and sends back a busy, the call will return...
  18. nikolascx

    AI Receptionist not respecting Knowledge Source

    Hi Moonmotel What is the problem you have? Send it to me and I will give you feedback on it. The prompt shouldn't be completely different. So when a developer releases a prompt, you need to **build on it** For example: When openai release guidelines, I dont just dump them and make my own...
  19. nikolascx

    AI Receptionist not respecting Knowledge Source

    Hi Dears what "knowledge" are you refering to? If it is a knowledge of 3 sentences, you can. Otherwise you will make this model dumber like this. You are doing something wrong. We need to understand why your knowledge when put in the best vector storage on earth, is not working. Putting...
  20. nikolascx

    V20 Update 8 Alpha - The AI Chapter

    Hi Team Im not sure because otherwise the message will be different I think. Can you show the eleven labs UI so I understand what it needs? What Patrick and Dave were referring to is this option: go to the extension > options tab and uncheck this. For security all extensions come with this...
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