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  1. apostolis_3CX

    provisioning issues with grandstream 1782

    Hi richo81, I think you should first update the current firmware of the phone from 1.0.1.30 to 1.0.1.56. The latest firmware can be found here: https://www.3cx.com/support/phone-firmwares/ and a guide how to manually upgrade the firmware is available here...
  2. apostolis_3CX

    Phone drop-offs with Netgear Nighthawk X4S D7800

    Hi ccomley, To add to what Ineblett mentioned above regarding SIP and RTP ports used for remote extensions, kindly notice that each Remote STUN Extension must have a unique Local SIP Port and Unique RTP Port range. In the provisioning tab of each extension make sure that the Local SIP Port of...
  3. apostolis_3CX

    Increase Number of Lines in Extension Page

    Glad to see your issue was resolved.
  4. apostolis_3CX

    Block outbound calls outside office hours

    Adding to what marios has already said, I tried replicating the issue but for me the block is applied but only after i restarted 3CX services. Once the services are restarted the extension is not able to make outbound calls and if you enter extension's settings the option "Disable External...
  5. apostolis_3CX

    Deskphone to Softphone hand off.

    Hi Sean Glasspool, Currently there is not such a feature available but feel free to open a thread in the Ideas section of the forum for up voting.
  6. apostolis_3CX

    Locked out of phone system

    Hi thewoose, Regarding the time needed for an IP to be removed from the blacklist, if you navigate to Dashboard >> Settings >> Security, you can see the Blacklist Time Interval. By default it is 1800 seconds. Check if the value was altered. Also from the activity Log you may be able to find the...
  7. apostolis_3CX

    Dashboard license not updating

    Hi sohc, You could also try to Refresh the License key information. This can be found to Dashboard >> Settings >> License >> Refresh License key information.
  8. apostolis_3CX

    Outbound caller ID to match user's cell #

    Hi George C Please note that these changes are VoIP provider specific. Firstly, make sure if your VoIP provider allows you to send any other Caller ID than the one assigned to you. With that in mind, it would be best to first contact your VoIP provider and ask them if they allow this. If yes...
  9. apostolis_3CX

    Solved Incoming calls to multiple extensions

    Glad to be of help.
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