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  1. JohnS_3CX

    centrally controlling Yealink handset volume

    You can speak with Yealink and look at their manuals to see what options they have. But I think that while you could in theory do it with a custom template, the user could still manually adjust the volume with the buttons so I don't see much point in trying if you can't lock the buttons.
  2. JohnS_3CX

    Fanvil v64 v2

    Hi @GT-UK The final firmware will be released with V20 Update 9. Currently we are on track with release candidate 2, so not too long now. Keep an eye on our blog ;)
  3. JohnS_3CX

    Daylight Saving Time (DST)

    1. X4U went EOL so no further updates are expected 2. X210-V2 shows correct time, upgrade your phones. 3. The same settings are shared by X303 and X210-V2, but the X303 shows wrong time for UAE. This needs to be addressed by Fanvil via new firmware. We will inform Fanvil about this, but I...
  4. JohnS_3CX

    Daylight Saving Time (DST)

    Specific models and firmware version? EOL = End Of Life models. Those no longer have updates, and they may have wrong DST settings as a result because no updates are release to fix the DST.
  5. JohnS_3CX

    Yealink T7x Out of Box Experience

    Yes, I've upgraded all the T7 and T8 phones this way. The one exception that you need to keep in mind for all phones regardless of model, is if your firmware happens to be too old and the phone itself refuses to upgrade. We do also provide this option, so you can easily install your interim...
  6. JohnS_3CX

    Fanvil v64 v2

    Ok great thanks, our prospective release will be a higher version so I expect you should be good for both HW versions 1 and 2
  7. JohnS_3CX

    Solved AX83H - KEY TONE RE-ENABLED AFTER PROVISIONNING

    Hi Arthur, Yes, this was very annoying indeed with these models. Starting from V20 Update 9, this tone will no longer be re-enabled if you decide to turn it off.
  8. JohnS_3CX

    Yealink T46U - audio and connection issues

    Too many phones behind a single router. Either install a dedicated SBC at each site (highly recommended), or at least convert more of your T5/T4U series phones to routers so they can each handle their own traffic or spread out the load to under 5 phones per router. Eliminate this bottleneck...
  9. JohnS_3CX

    Fanvil v64 v2

    Hi, A new firmware will be released soon that should support the V2 hardware. What version do yours have now?
  10. JohnS_3CX

    Delay in call response on hosted 3CX - Fanvil V64

    See my last message above, it might interest you if you haven't contacted Fanvil already.
  11. JohnS_3CX

    DECT W90 multi-master

    Not part of the roadmap as far as I'm aware. You can open it as an idea if you wish, but keep in mind this is is the type of thing that is outside of our scope (ie. HA functions of 3rd party equipment).
  12. JohnS_3CX

    DECT W90 multi-master

    Hi Nicolas, We support provisioning individual W90DM DECT Manager units, which can have multiple W90B units behind them acting as the antennas (as per manufacturers limits). We do not support the specific scenario you mention above and do not have any documentation on it. I would suggest...
  13. JohnS_3CX

    Yealink T54W SBC registered but extension wont register

    Well since you've isolated it to a firewall matter, I don't see any point in opening a 3CX ticket. Maybe a Yealink ticket, but again I'm not so sure this type of issue is in their scope. Everything you've described so far points to the firewall doing something that you need to figure out. You...
  14. JohnS_3CX

    Yealink T54W SBC registered but extension wont register

    Yealink has suggested previously to people facing this issue to check their MTU values depending on their network, and that setting MTU 1452 appears to resolve this under such networks that have these restrictions.
  15. JohnS_3CX

    H.264 V20

    I have a V20 with H.264 based door phones, calling a H.264 capable desk phone, and they work fine in direct calls and ring group calls. Maybe you have a queue, not a ring group. Queues answer the call themselves before polling the agents, so video is not established there from the get go. Also...
  16. JohnS_3CX

    Yealink won't provision - Fanvil will???

    Hi Philip, Yes I can confirm as of last we spoke, anything added from that point onward should still be up for the full 2 weeks (including some of my own test PBX entries for verification). Have you had any issues to report since?
  17. JohnS_3CX

    Can't load Company phonebook on CP925

    We only support the wired LAN connection. WiFi was never tested or supported for this model. Please try to keep it connected via wired LAN if possible.
  18. JohnS_3CX

    Can't load Company phonebook on CP925

    Ok let's check the following real quick: 1. Is MCM on or off? 2. Do you have Phone > Options > Secure device provisioning on or off? 3. Is the MAC indeed correct? Delete the phone, reset it, then assign it again via PnP so we can be 100% certain.
  19. JohnS_3CX

    Extension Name Delivery when calling other extensions

    I have provisioned both those models (using our default templates), and they both show the name of the caller just fine for both internal and external calls. You said you have an on site server, so delete the phones, reset them, and assign them fresh via PnP again. Tip: Both phones are end of...
  20. JohnS_3CX

    Can't load Company phonebook on CP925

    Hi, Those are the correct file URLs. They are generated automatically as the phone requests them, so you won't find them on the disk. Phonebooks for Yealink are generated per MAC now, to follow department and personal phone books accordingly. I have also deployed a CP925 on a Update 9 machine...
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