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  1. Arthur.b

    QUEUE - VOICEMAIL ?

    Yes I put the voicemail box of the queue in DNA. I've tried : i call the queue, i wait the DNA, i got the greeting prompt, the beep, i register a messge but the user of the queue, didn't receive any notification of a new voice message.
  2. Arthur.b

    QUEUE - VOICEMAIL ?

    Hello, I saw that there was an option in the queue settings to set a greeting prompt. Does this mean there is a voicemail? I tested it by calling the queue and leaving a voicemail, but I cannot find it in the user interface
  3. Arthur.b

    SBC (RASPBERRY) - HOW TO UPDATE TO DEBIAN 12

    Hi fxbastler, No, i didn't try this method. Do you know how to remove 3CX SBC paquet without removing the configuration ?
  4. Arthur.b

    SBC (RASPBERRY) - HOW TO UPDATE TO DEBIAN 12

    Hello, In the following article: https://www.3cx.com/blog/news/sbc-eol-upgrade/, it is mentioned that SBCs need to be updated to Debian 12. However, for Raspberry Pi devices, it is specified that a Debian 12 image must be reinstalled. Has anyone found a way to perform this operation remotely via...
  5. Arthur.b

    Time-based DID management on an extension (V20)

    Hello, How can we restrict external calls on an extension in V20 to only receive internal calls during closed hours? In V18, we used inbound rules. In V20, there are departments, but it is not practical to create dozens of departments for each user. We tried using status scheduling, but it...
  6. Arthur.b

    DesktopApp with V20 - How long will it be supported

    Hello, We have migrated a few customers using the DesktopApp to V20 without any issues. Will it continue to work in future updates? Is there a date when it will simply stop working?
  7. Arthur.b

    Shared voicemail ?

    Hello, is there a way to have a shared voicemail on 3CX SMB? I tried using a queue to forward to the queue's voicemail, but I don't know where the voicemail message goes, and I can't modify the greeting message.
  8. Arthur.b

    FANVIL i16sV - Opening code "1234" with a Yealink Phoe

    Hello, I found a way : Create a DSSKey form the web interface of the Yealink in DTMF type, i tried to re-provisioning the phone after that and it don't loose the key. however on the 3CX interface, you can't see this new Key. Hope it can help !
  9. Arthur.b

    FANVIL i16sV - Opening code "1234" with a Yealink Phoe

    Hello, We are using a Fanvil i16sV with the access code "1234" to open a door from a Yealink T54W desk phone. In version 18, we configured a BLF key with a custom call shortcut to directly send the code "1234" and allow one-click door opening. However, since upgrading to version 20, pressing...
  10. Arthur.b

    3CX SMB V20 - HOW TO INTERCEPT QUEUE CALL

    Receptionist
  11. Arthur.b

    3CX SMB V20 - HOW TO INTERCEPT QUEUE CALL

    Why did you remove this option from V18 SMB to V20 SMB ?
  12. Arthur.b

    3CX SMB V20 - HOW TO INTERCEPT QUEUE CALL

    I indicated in the post that this is a queue intercept not a extension intercept. We can't add BLF for queue... 39217 is a queue
  13. Arthur.b

    3CX SMB V20 - HOW TO INTERCEPT QUEUE CALL

    Hi Theodoros, We do that for BLF : but didn't work
  14. Arthur.b

    3CX SMB V20 - HOW TO INTERCEPT QUEUE CALL

    Hi, In version 18, we could do queue call interception. Example: *20*39217 In version 20, it no longer works. We can only intercept calls from extensions. I have already opened a ticket to FR support. the answer : “This is normal behavior.” Same thing for groups calls. Has anyone found a...
  15. Arthur.b

    YEALINK - BLF - LAST NAME First

    I speak too fast !! It dosent work on a T54W, it always the first name in first... (even in V20 RC4) any solution ?
  16. Arthur.b

    YEALINK - BLF - LAST NAME First

    Indeed, i've just the test it works only in V20 ! And can mark as revolved
  17. Arthur.b

    YEALINK - BLF - LAST NAME First

    I'm in V18 (PWA), It indeed change in the the Team View but not in BLF panel
  18. Arthur.b

    YEALINK - BLF - LAST NAME First

    Hello, Is there a way to display the Last Name first on the BLF of Yealink's phone ? and also on the softphone?
  19. Arthur.b

    HOW TO RETURN THE OLD EMAIL TEMPLATE "EXTENSION WELCOME"

    Hello, How can we bring back the stock email template for the email "extension welcome" ?
  20. Arthur.b

    3CX CHANGELOG V20 - Where it is ?

    this changelog was published at the same time as the release https://www.3cx.com/blog/change-log/phone-system-change-log/ why is the not the same case with the v20 to be able to see what are the improvements ands bugs fixes ???
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