3CX SMB V20 - HOW TO INTERCEPT QUEUE CALL

[Arthur.b]

Hi,

In version 18, we could do queue call interception.
Example: *20*39217

In version 20, it no longer works.
We can only intercept calls from extensions.
I have already opened a ticket to FR support.
the answer :
“This is normal behavior.”

Same thing for groups calls.

Has anyone found a solution?
It's complicated to tell the customer that they are losing a basic function following an update which should normally improve the user experience...

 

[TheodorosG_3CX]

For the SMB this dial code is not an option.
Have you considered the BLF keys?

 

[Arthur.b]

Hi Theodoros,

We do that for BLF :
but didn't work

 

[TheodorosG_3CX]

The custom speed dial will not work.
Assign the BLF key of the extension and test.

 

[Arthur.b]

I indicated in the post that this is a queue intercept not a extension intercept.

We can't add BLF for queue...

39217 is a queue

 

[TheodorosG_3CX]

No i'm afraid that this is not an option.

 

[Arthur.b]

Why did you remove this option from V18 SMB to V20 SMB ?

 

[TheodorosG_3CX]

May i ask, what is the assigned role of the extension? Is he a user?

 

[Arthur.b]

Receptionist