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  1. BrunoI_3CX

    Why are recordings limited to 60 days even on self hosted systems?

    Based on the screenshots you have provided, the message '3CX logs and temporary files were deleted to conserve disk space' does not seem related to the call recording retention settings. We can see that the 'Delete temporary recordings older than 60 days' option is currently disabled, so the...
  2. BrunoI_3CX

    V20 Update 9 Final: Redesigned Web Client & Smarter AI

    As @ThomB_3CX mentioned, you can still perform call operations from the Team page. Here's how it works: When an active call is in progress, navigate to the Team tab and locate the user involved in the call. Under the extension name, you will see a blue hyperlink-style entry with a phone icon...
  3. BrunoI_3CX

    V20 Update 9 Final: Redesigned Web Client & Smarter AI

    Please note that the behavior you are seeing is correct for this version. In Update 9, you need to navigate to the Panel interface to perform management actions on active calls. When logged into the 3CX web client using a mobile browser, simply go to the Panel tab and press and hold the...
  4. BrunoI_3CX

    T85 BLF keys disappearing at random

    In this scenario, our suggestion would be to confirm whether the Yealink T85W device is running the correct firmware for v20, which is 185.87.0.37. This can be verified in our v20 Phone Firmware document: https://www.3cx.com/docs/phone-firmwares/ Additionally, was the device provisioned using...
  5. BrunoI_3CX

    Call Handling Options Missing in V20 Enterprise/AI License

    In this scenario, please navigate to Admin > System > Options. There, under the General tab, browse down to the System Settings item. There, ensure that the option 'Allow forwarding to external numbers in ring group and queues' is enabled as in the attached image, and save the changes. After...
  6. BrunoI_3CX

    V20 Update 9 Final: Redesigned Web Client & Smarter AI

    The mentioned behavior is correct. In order to review and confirm which IP Phones can be upgraded, you will need to navigate to Admin > Phones, where each phone will show it's current firmware version along with the (Upgrade) label attached on it's entry:
  7. BrunoI_3CX

    Unable to hide Group Voicemail from Transfer search

    Please note that the mentioned behavior is correct. At the moment, it is not possible to hide the group voicemail extensions from the dialer search results.
  8. BrunoI_3CX

    Solved Router phone showing as both registered and not registered

    The mentioned firmware version is correct. When navigating to Admin > Dashboard > Troubleshooting > Firewall, does the Firewall Test complete successfully with all tests showing green indicators? If the Firewall Test completes successfully, please perform a factory reset on the device to...
  9. BrunoI_3CX

    Solved Router phone showing as both registered and not registered

    Could you please confirm which firmware version is currently installed on the device? Additionally, please navigate to Admin > Advanced > IP Blacklist and verify that there are no entries related to the device's IP address. If any entries are found, please set them to Allow and reprovision the...
  10. BrunoI_3CX

    Cannot log in to the web client

    What you can do is navigate to your FQDN login page and click the 'Forgot password?' option. Then, enter the email address assigned to your System Owner extension and click 'Reset password'. After this, you should receive an email allowing you to reset the account password. If you are not...
  11. BrunoI_3CX

    Solved Beep during a call

    Does the same behavior occur when using the web client, IP Phones or any of the 3CX Apps? Additionally, does the issue occur when receiving both internal and external calls? Please also ensure that both iOS and the 3CX Mobile App are fully up to date.
  12. BrunoI_3CX

    Solved Issues with adding a second trunk

    As a first step, please navigate to Admin > Dashboard > Troubleshooting > Firewall and ensure that the Firewall Test is performed with all tests showing green indicators. If this is something you have already confirmed, another suggestion would be to start a packet capture while the issue...
  13. BrunoI_3CX

    Garbled, jumbled up voicemails

    As a suggestion, please confirm that the hardware specifications assigned to the system's host machine meet the requirements for the number of extensions created in the system. https://www.3cx.com/docs/recommended-hardware-specifications-for-3cx/ Additionally, ensure that the Firewall Test...
  14. BrunoI_3CX

    Department Permission Roles

    As @Alphabetic mentioned, roles are assigned per user, not per department as in v18. As a result, if a user is assigned a Supervisor role, that permission applies across all departments the user is part of, including your 'Default' department. At this time, there is no way to assign different...
  15. BrunoI_3CX

    Forwarding "no answer" calls to different numbers

    In the mentioned scenario, using a Queue would be a more reliable approach. You can configure the department's inbound calls to route to a Queue and set a No Answer timeout. If no user answers within that time, the call can then be forwarded to a designated destination. For the user working...
  16. BrunoI_3CX

    SMS Routing Issue

    Hello @Action1 What you are experiencing is expected behavior. Please note that SMS routing is based on the current DID assignment, but also on the existing conversation (thread) history for your mentioned scenario. Once an SMS conversation is established between an external number and a...
  17. BrunoI_3CX

    Occasional issues sending outbound SMS via Flowroute after updating to Version 20.0 Update 8A

    Since the issue appears intermittently and no related entries are found in the logs, we recommend confirming whether the same behavior occurs across all users or is limited to specific extensions or departments. Additionally, please ensure that the destination number is in E164 format. Was the...
  18. BrunoI_3CX

    Fanvil i64 door phone - dialing issues 3cx v20 20.0.8.1121 hosted

    Are you able to perform internal calls to the device, or do you encounter any issues in that scenario? When performing a failed test call to a user extension, do you see any related error entries under Admin > Event Log? As you mentioned, the correct firmware version for the device is...
  19. BrunoI_3CX

    Stop recording button

    Please note that it is not possible to confirm whether an agent stopped a call recording using the standard system reports. The closest way to verify this behavior is by reviewing the call logs, provided that Verbose logging was enabled at the time of the call. If Verbose logging was active...
  20. BrunoI_3CX

    Question : 3CX Backup after changing from hosted to on-premise

    If no backup was created prior to the license expiration or migration, there is no way to retrieve a backup afterward, as 3CX does not retain copies of hosted instances once they are disabled. For future reference, we strongly recommend configuring automatic backups and ensuring they are stored...
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