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  1. Call forwarding to mutliple outside numbers

    Hey, I want to forward calls from IVR to mulitple outside numbers when office is closed. I read a post on forum where it was suggested to create a dummy user for each external numbers and in the forwarding rules of the users set the "if not registered" rule to send calls to the outside number...

  2. 3CX with Bitrix

    When I press call from 3cx, this windows opens and there is prerecorded message that to make your real outbound call please add your telephony credits and provide national ID.

  3. 3CX with Bitrix

    yes I have tried with another contact as well but same thing, and if i go in 3cx->contacts-> search and type the name then contact apperas otherwise it doesn't show in 3cx contacts.

  4. 3CX with Bitrix

    Also, if i call a contact from Bitrix end, should the call go from 3cx webclient? if yes then it is not happening with my setup. When i call a "lead" there it asks me which app do you want to use and I can select 3cx from there.

  5. 3CX with Bitrix

    yes I am refering to the webclient, contact name is not displayed on webclient when i call.

  6. V20 - Office Hours

    Provider confirmed that they send DID in TO header to match our inbound rules.

  7. 3CX with Bitrix

    this is what is see in logs CRM: Processing scenario 'ReportCall'. |0029|Debg| CRM: Creating new HttpClient with no authentication |0029|Debg| CRM: Performing GET request 'https://b24-xxxxxx.bitrix24.com/rest/1/l0v0g2ge0c97afan/[email protected]'. |0029|Info|...

  8. 3CX with Bitrix

    what excatly should i look for in service logs?

  9. 3CX with Bitrix

    No.

  10. 3CX with Bitrix

    Haha okay so this is the setup! -I am logged into CRM using email [email protected] -I have 3cx user with same email address and a DID 647-xxx-xxxx -I have a contact in CRM with number 648-xxx-xxxx Now I am calling from 648 number to 647 number but it just shows the number on 3cx and no name.

  11. 3CX with Bitrix

    I am trying by calling the system.

  12. 3CX with Bitrix

    no it's twilio number.

  13. 3CX with Bitrix

    these are the settings.

  14. 3CX with Bitrix

    I saved a contact in bitrix and made a call from that number. On 3cx it just shows the number and not the name.

  15. V20 - Office Hours

    I'll confirm from the provider and update here. Our provider is voip ms.

  16. V20 - Office Hours

    On SIP trunk default route is IVR and when I call the call does go to IVR. I am on 3cx hosted v20 system and capture option is disabled there.

  17. V20 - Office Hours

    26 DIDs on 1 trunk and 4 on another,

  18. V20 - Office Hours

    Yes i did whole day and it sets time from 12am to 12am. Call handling for IVR that has DID assigned to it is set to off hours IVR for after hours. Please check the image. Do I need to set this for all queues as well?

  19. V20 - Office Hours

    Hey, We have an IVR from where calls go to the queues. I made 3 departments, 1 fro IVR and queues, 1 for sales team and 1 for service team. Now, Sales and service team have office hours "whole day" and only users are added in these 2 departments. I set timimgs for IVR department to be 9-6 and...

  20. 3CX with Bitrix

    yes.
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