Call forwarding to mutliple outside numbers

[3CTEL]

Hey,

I want to forward calls from IVR to mulitple outside numbers when office is closed. I read a post on forum where it was suggested to create a dummy user for each external numbers and in the forwarding rules of the users set the "if not registered" rule to send calls to the outside number and put dummy users in a ring group. And lastly selected "when office is closed rout to ring group".

But calls are not being forwarded to outside numbers, instead the call just drops after 2 seconds. But if i select in IVR to route calls after office hours to a dingle outside number, it works fine.

Can anyone guide how I can forward calls to multiple outside numbers? I am on V20.

 

[NicholasP_3CX]

Please ensure you have this option active to allow a Ring Group to forward a call outwards



Ensure that the profile of the user is allowed to receive calls from the Rin Groups as well

 

[3CTEL]

Please ensure you have this option active to allow a Ring Group to forward a call outwards

View attachment 43485

Ensure that the profile of the user is allowed to receive calls from the Rin Groups as well

View attachment 43486

Yes these 2 options are enabled already.

 

[leejor]

But calls are not being forwarded to outside numbers, instead the call just drops after 2 seconds.

Have you looked into why the calls drop (3CX Activity Log)? Is it perhaps because your provider is rejecting it for some reason (incorrect caller ID)?

 

[3CTEL]

Have you looked into why the calls drop (3CX Activity Log)? Is it perhaps because your provider is rejecting it for some reason (incorrect caller ID)?

08/28/2024 4:06:18 PM	647----	EndCall	Answered	00:00:00	00:00:01	0.00	Terminated by rule
08/28/2024 4:06:18 PM	647---	EndCall	Unanswered	00:00:00	00:00:00	0.00	No destinations, forwarded to PBX
08/28/2024 4:06:18 PM	647--	RG Tornoto After Hours (80004)	Unanswered	00:00:00	00:00:00	0.00	Terminated by rule
08/28/2024 4:06:18 PM	647---	IVR (80000)	Unanswered	00:00:00	00:00:00	0.00	Out of office, forwarded to RG Tornoto After Hours (80004)

This was on logs.