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  1. New SMS Chat

    All 45 DIDs are under one trunk. We have another trunk for the SBC.

  2. New SMS Chat

    When I got to SIP Trunks -> Voxtelesys -> DIDs all 45 of our DIDs are listed there. So I am missing the connection between why there are two (1515, 1540) in my Select Provider screen and not all 45. All 45 of these DIDs have been part of the SIP Trunk's DIDs area since we turned the system up...

  3. New SMS Chat

    For several weeks (we recently turned up our system) when I would initiate a new SMS message I did not get the "Select Provider" prompt after entering the number I want to SMS. I believe I was taken right into the message composition screen, Today, for the first time, I am being prompted to...

  4. CallerID Issues on Ring my mobile simultaneously

    For this case, I am using these example extensions. 1500: 3CX user extension that has Ring My Mobile enabled 1600: 3CX user extension 8475551212: PSTN caller When my SIP Trunk Outbound Parameter for "From: User Part" is set to "OriginatorCallerId" the following two scenarios occur: #1...

  5. New System Prompt Upload - Rebooting 3CX SIP Server

    Thanks Alejandro - I failed to mention that I did create a copy of the English System prompts, put those into active, and made my update there. However, when I restart the pbx services, should I expect this to be 1 minute or so, or much longer? I want to know when to schedule the restart of the...

  6. New System Prompt Upload - Rebooting 3CX SIP Server

    I recorded a new SELECT_CALL_BY prompt to correct the error in the out of the box recording. The new recording seems to have uploaded correctly but the change has not taken effect when callers enter into the Call by Name menus. I see that when you record a new system prompt using a phone set the...

  7. Intermittent Outbound Calls Get Setup, Most Do Not

    Thank you. Am I am to open a ticket by just being a customer? Or, do I need to look into the "Buy Support" option before opening a ticket?

  8. Setting up Call by Name

    After recording the self identification the lookup by name worked. Thanks for pointing out those details and providing the online support document. I did see a pending update for the United States voice prompts and I applied them. Callers still hear the “Press 1 to dial by name, press 2 to dial...

  9. Intermittent Outbound Calls Get Setup, Most Do Not

    Each router phone has between 7-9 phones behind it.

  10. Intermittent Outbound Calls Get Setup, Most Do Not

    Yes, actually three router phones each acting as an SBC. We have 27 physical phones. We are awaiting shipment of the Raspberry Pi device that will act as our single SBC in the near future.

  11. Intermittent Outbound Calls Get Setup, Most Do Not

    No issues using the 3CX app on iOS.

  12. Intermittent Outbound Calls Get Setup, Most Do Not

    Hello, We have been up and running in our environment with no issues when placing outbound calls for about three weeks. Today we've been experiencing a situation where when an outbound (to SIP trunk) call is placed and fails most of time, but completes sometimes. There is no pattern, sometimes...

  13. Company Wide Quick Dial Codes to External Numbers

    @kieferschild I went the route you suggested, thanks. I used Call Forwarding (verses Ring Mobile Simultaneously) in each of the User's profile to implement this. I noticed however that when I dial one of these new extensions that the First Name and Last Name don't appear on the outbound's phone...

  14. Setting up Call by Name

    I added Call By Name as one of the selections on our main greeting in the Digital Receptionist. When the caller selects this option they hear an awkward prompt. “Press 1 to dial by name, press 2 to dial by last name.” I assume the first segment should say “first name” but it only says “name”...

  15. Company Wide Quick Dial Codes to External Numbers

    If there is a set of external phone numbers (we have 30 construction workers in the field on cellphones only), what's the best approach to provide everyone on our PBX the ability to dial these external numbers using a short code? My current thinking is to create 30 Outbound Rules each with the...

  16. 3CX Simultaneous Calls Behind SBCs

    In a Hosted environment, where an internal call is made between two extensions behind the same SBC, I understand the SC count is 1. If each of the extensions on that internal call are behind two different SBCs, is the SC count still 1?

  17. Considerations of Multiple Router phones as SBCs at the Same Physical Location

    I expect we will have approximately 28 regular phones at our single physical site - and we are on Hosted. My approach will be to have three phones designated as Router Phones (as the SBCs), each serving about 8-10 regular phones as their SBC. I understand one downside to this is the risk a...

  18. Maximum Phones tied to an Router Phone acting as an SBC

    What is the maximum number of phones that can utilize a single router phone as an SBC in a Hosted deployment? I've seen some documents state that 10 phones is the limit. In other places it seems that a single Router Phone acting as an SBC at a physical site is all that's needed, no matter the...
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