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  1. 3CX not changing status (DST issue?)

    Yes same here, looks like 3CX hasn't noticed the time on the server has changed. I just made everyone "Available" and will restart the services out of hours later.

  2. License Limit is reached when automatic DND kicks in/out

    Product 3CX Phone System Professional Edition Version Number 15.5.5 Snom 821 Yes I noticed the behaviour changed with the advent of 3CX 15, as the phone now seems to know it's in DND out of hours (on the display), whereas it never used to. I have not configured anything to use dial codes, I've...

  3. License Limit is reached when automatic DND kicks in/out

    Hi, I get multiple warning e-mails for licence limit is reached when our extensions go in/out of DND at the start and end of each business day. Should 'Dial Code' calls be included in the simultaneous call count? I don't think they should. Regards, Richard.

  4. Out of Hours DND switching off user DND

    Correct. However in version 14 it remembered whether or not DND was already enabled and left it that way. This is a change in behaviour that is undesirable. We have part time users who leave their phone in DND until they are back in the office. Since the upgrade their phones fall out of DND...

  5. Out of Hours DND switching off user DND

    Yes it is and it always has been, even in version 14. The difference now, is that the user's preference isn't remembered the following day.

  6. Out of Hours DND switching off user DND

    Hi Folks, Finally got around to upgrading from v14 to v15 the other week and have noticed that if I place my phone in DND, the following morning it has been turned off on the PBX by auto out of hours and the phone obviously doesn't notice. This is a change in behaviour from v14 which...

  7. Fake ringing before outgoing call established

    Hi Folks, Was wondering whether there is a way to remove or change the faked ringing sound presented to the end user, while 3CX decides how to route/failover then connect an outgoing call? Sometimes for difficult to reach countries and/or mobiles, it can take a while before handing over the...

  8. 3CX CRM Integration_Custom

    See: http://www.3cx.com/forums/3cx-another-crm-a-demonstration-of-how-o-integrate-with-3cxphone-api-from-a-custom-crm-platform-44198.html

  9. 3CX Another CRM (A demonstration of how to integrate with 3CXPhone API from a custom CRM platform)

    3CXusername asked me if I would Open Source my integration method as an example to others, so I've made a demo application available on Github; hopefully someone will find it useful. It covers basic call handling, which is easily extensible to database lookups etc in your own application...

  10. ODBC Directory Search (V14SP2)

    Suggested bug fix in CompanyDirectoryService.OdbcReaderMapping: public string Get(string field) { int num; if (!this._mapping.TryGetValue(field, out num)) { return string.Empty; } object value =...

  11. ODBC Directory Search (V14SP2)

    Hi Nick, Problem solved. It would seem that 3CX can't cope with any fields returning DBNull, so just had to wrap everything like this: ISNULL(directory.FirstName, '') AS [FirstName] Now works as expected! Incidentally you only need to restart the Call History service to see the change in log...

  12. ODBC Directory Search (V14SP2)

    Hi Nick, Yes I read that thread, but this is different. I understand that the name won't be cached and appended to CID until the second call, which I referred to in my original post. The problem appears to be that the result of the first lookup after the first call is answered, doesn't get...

  13. CTI Dialling - No audio until call connected

    Yeah I was going to give this a try, but wanted to see if there was anything else I may have missed. Kinda resisted it thus far as for me it kinda misses the point if the PBX has to handle all the audio streams, when the hardware is designed to do point to point. When I get more time, I'll...

  14. Ring Group - Incoming Caller ID not visible

    Lol, hadn't even noticed that dialog; wood, trees!

  15. Version 14 loses config on every reboot

    Suspect it's an easy fix that will be addressed in the next version, just a missing Settings.Default.Save(); call after importing the provisioning file *hint* *hint* ;)

  16. 3CX CRM Integration_Custom

    The integration is achieved by writing a class library that implements the appropriate interfaces to be loaded by 3CXPhone. Once you've got the basic framework written, compiled and loaded by 3CXPhone (modifying it's config file), you then need to do something useful with the incoming call...

  17. ODBC Directory Search (V14SP2)

    Hope someone can help me out here please. After much faffing I now have a situation where 3CX is performing the ODBC lookup when a call is answered and I can verify the result of the query returns a database entry. It would seem however, that nothing is done with this data such that it is used...

  18. Call Reports - Today & Yesterday

    Hi 3CX, I have been scheduling a call report for "Yesterdays" calls, which is sent at midnight as you'd expect. It would seem however that at the point the report is generated, yesterday is actually the day before. For example, I received a report on Saturday morning generated at midnight...

  19. Ring Group - Incoming Caller ID not visible

    Hi MLVA, Assuming you're using V14, then you can tweak what is sent with the Caller ID in Troubleshooting -> Parameters. Search for CID and you'll get two options called APPENDCIDQUEUE and PREPENDNAMETOCID. I set both these to zero in order to receive just the phone number on our Snom phone's...

  20. CTI Dialling - No audio until call connected

    Okay, so a little progress made on this one. It would seem that it also does it if you CTI dial internally as well as externally. As such I've packet captured the SIP session for an internal call, which is easier to replicate and also rules out any gateway devices or SIP trunks as factors...
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