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  1. Voicemail prompt not changing when selecting new one

    Hi, sorry for the late reply. Yeah, I restarted all services. But still not working for me. Do you have any other ideas?

  2. Voicemail prompt not changing when selecting new one

    Good morning, I have an issue at one of our customers that I cant seem to get the solution for. The customer has several voicemail prompts linked to an extension and they use those different prompts to change the voicemail according to the time of day or their situation at the time. Since a...

  3. Auto-delete on inactivity

    Thank you for your reply. It is an issue because we mainly service K12 customers. In the Netherlands there is a summer holiday of at least 6 weeks in which school are closed and there are no employees in the school, so there are no calls being made. If the instance is deleted in 4 weeks, this...

  4. Auto-delete on inactivity

    Goodmorning everybody, I was wondering is 3CX StartUP uses the same auto-deleting that the old hosted instances did. Online I cant seem to find an answer. The auto-delete was a big hurdle for us and one of the reasons we didn't use the hosted instances. If StartUP does not have this policy...

  5. How often does Gigaset DECT reprovision?

    Hi guys, We are using a Gigaset N870 DECT system for a lot of our customers. In our current configuration we do NOT have access to the device template that 3CX is using to provision these devices. Sometimes when I make a change in de DECT manager (for example: change the displayname from...
    • YWiegman
    • Thread
    • dect gigaset n870
    • Replies: 2
    • Forum: Other

  6. Change Gigaset N870 DECT template

    Hello guys, At one of our customers locations we are using a Gigaset N870 DECT system with Gigaset SL800H DECT phones. This customer would like to have their ''First name''-field on screen at all times. The provisioning template defaults to showing the ''extension number''-field. I can change...

  7. Gigaset N870 Dect need to reboot often

    Hi guys, At some of our customers we are working with Gigaset N870 DECT systems running on the local LAN with an SBC for provisioning. The server they are provisioned at is a cloud-server hosted by one of our partners (so the server is not under our control beyond the 3CX web UI). A lot of...

  8. Solved Migrating from GCP to private cloud

    Alright, thank you for clarifying. I will go ahead with the migration!

  9. Solved Migrating from GCP to private cloud

    Hi ChrisC, Thanks for your reply. In this instance our partner would deploy the 3CX environment in the private cloud, after which I would receive the credentials and then I would be able to log in and set it up. I will check with them if they are using the ISO you are recommending (but I...

  10. Solved Migrating from GCP to private cloud

    Hi guys, For one of our customers I'm planning a migration to a private cloud via our VoIP partner. I'm making this thread to make sure I dont overlook certain area's that could impact the customer in the long run. Below is the current setup: Current situation: Licensekey: standard with custom...

  11. Need help understanding an SBC.

    Good morning guys, Recently I've done some testing in regards to the usage of SBCs. All of our 3CX instances are hosted in a private cloud, so when we're installing new hardware (gigaset DECT or Yealink IP Phones) we're using an SBC installed on a local Raspberry Pi to provision the devices...

  12. Unsupported Configure Mitel Aastra 6865i

    I managed to fix it in a way I couldnt imagine would work. I set up an SBC at the location, set the internal IP of the SBC as the registrar server and it worked instantly. Its a work around of which im very curious how long it will hold. For now, the client is back online.

  13. Unsupported Configure Mitel Aastra 6865i

    Hi guys, Im trying to configure a Mitel Aastra 6865i IP Phone with a cloud hosted 3CX instance. I filled in all the required details (I think), but my phone isn't coming online. When I check the activity log it gives back SIP response 408 (proxy authentication required), but I cant seem to...
    • YWiegman
    • Thread
    • solved work around
    • Replies: 1
    • Forum: Other

  14. Solved Outbound calls not made

    Hi guys! Little update from the issue. We rebooted the router and it just went back to normal. Was an internal networking issue after all. When we were testing yesterday we were testing remote and forgot the first step of networking troubleshooting, just turn it off and on again. Thank you...

  15. Solved Outbound calls not made

    Thank you for the reply! I will try to elaborate. • Does an internal call (extension to extension) work when calling from an extension of that site to another extension on that same site? No, this doesnt work. Does an internal call (extension to extension) work when calling from an extension...

  16. Solved Outbound calls not made

    Hi guys, I have a question about an issue i'm having since about a week. The outbound calls from one of the sites we manage is not making any calls. We're using a Gigaset N870 DECT system with a 3CX SBC installed on a Windows device. Both the SIP Trunk and the SBC are up and there are more then...

  17. Solved [SOLVED] Routing internal calls

    Update: I misconfigured the reply by @Frederick Marcoux. (I configured set SIP ID to the door phone, and not on the extension that needs to receive the calls). Applying it correctly DID manage to fix the issue. It takes a while for the door phone to make the outbound call, but when it does it...

  18. Solved [SOLVED] Routing internal calls

    You're right, its not hardcoded. It is set in the analogue door system and I dont have the tools/knowledge to update it. The engineer is on its way, but I really wanted to make it work without changing it. So I guess i'm just gonna have to wait for the engineer to get here and set it to one...

  19. Solved [SOLVED] Routing internal calls

    Thanks for you reply. I tried it, but unfortunately it didnt work. If you have any other suggestions, I'd love to hear them!

  20. Solved [SOLVED] Routing internal calls

    Hi 3CX community, I'm at a customer right now and they are using an analoge door system with a Cisco SPA112 adapter in between. The destination of the door system is hard coded in the system (extension 703). This customer is using a cloud-based 3CX server running V15 with a 4 digit extension...
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