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  1. Solved 3CX Hosting in Australia

    Hi @StavrosA_3CX In light of the issues we faced with getting "Hosted by 3cx" to work (maybe its just teathing problems as Australian hosting is only recent), but I did a but of extra digging around the Internet as well as looking at what to do moving forward for our on-premise customers who...

  2. Solved 3CX Hosting in Australia

    @Dimitris_3CX Well didn't get very far. First client migration I tried I went through process and uploaded the backup and just got to "Creating your system" screen with circle arrows swirling at "Launching" and never went any further even after waiting up to 40 mins so gave up. Tried 3 times...

  3. Solved 3CX Hosting in Australia

    Cool, so my assumption is I just take a 3CX backup and "Install" from the partner portal and use the backup I downloaded during the 3CX hosting provisioning stage and that should be it. Just that the first two installs I want to try do not have the "Switch to hosted" option only the "Install"...

  4. Firmware release notes

    Hi, We are using Fanvil IP handsets and there have been a few firmware updates lately however the 3CX versions do not line up with the Fanvil native firmware versions on their website. Latest 3CX version is now up to 2.4.12 whereas latest native version is 2.4.2. Do 3CX publish release notes...

  5. Two seperate issues from v16 to v18 upgrade (Bridge & License)

    @ChrisC_3CX Thanks! I was unaware that once licence is upgraded you cannot go back. I am actually glad it did not activate then. I did the "Refresh Licence Key" but did not get a response so obviosusly the UTM must be blocking it so I will need to look in to that. So I guess that answers both...

  6. Two seperate issues from v16 to v18 upgrade (Bridge & License)

    @ChrisC_3CX I have PM'd you with first 8 characters of key. Would appear as though it did not activate under v18 as looking in partner portal is still showing v16.0 Update 8 against the key.

  7. Two seperate issues from v16 to v18 upgrade (Bridge & License)

    Thanks, I missed that bit. Not brave enough to upgrade both sites at same time yet so I think I will leave it a few months for v18 to settle down.

  8. Two seperate issues from v16 to v18 upgrade (Bridge & License)

    Hi, Just tried a v16 to v18 upgrade on one of our sites and ran across two major issues. Luckly I took a VM snapshot first and could quickly revert back to v16 1. The bridge from our site still on v16 could not connect to the updated v18 site. Error message on v16 (slave) site as below...

  9. Solved Conference Callin via Phone does not work. People keep hearing the onHold-music

    @ChrisC_3CX Thankyou so much :), that was it. think I unticked it at some stage, just saw mention of softphone for web client and browser extension (which we don't use and prefer staff not to be able to use) and didn't notice the mention of Dial-In integrations in the brackets. I assume then...

  10. Solved Conference Callin via Phone does not work. People keep hearing the onHold-music

    BTW if I reverse the filter I also still get nothing

  11. Solved Conference Callin via Phone does not work. People keep hearing the onHold-music

    @ChrisC_3CX If I filter based on above I get nothing Should these UDP packets be going to/from the host specified in WebMeeting (e.g. as below) or a different host. Only traffic I can see to this IP is the SSL TCP traffic similar to my previous screen image.

  12. Solved Conference Callin via Phone does not work. People keep hearing the onHold-music

    Did a quick packet capture anyway although not 100% sure what I am looking for but did notice some traffic between our PBX and the MCU (3.104.225.200) this seems to be initiated by the MCU and come in to port 5001. I do not see any UDP or other traffic coming from/to the MCU at all.

  13. Solved Conference Callin via Phone does not work. People keep hearing the onHold-music

    @ChrisC_3CX Hi, I can confirm that entire range UDP Ports 9000-10999 are forwarded to the 3CX server. When second dial in user connects the first dial in user come off hold and the two dial in users can hear each other, just not the web based users. If organiser ends the meeting from web both...

  14. Solved Conference Callin via Phone does not work. People keep hearing the onHold-music

    I have just run the firewall checker again and all tests pass and have green tick in dashboard. I can confirm port 5001 is forwarded correctly as I can connect to web interface and web client remotely using port 5001. Also 3CX app on smartphones are working so tunnel 5090 is OK as well. Any...

  15. Solved Conference Callin via Phone does not work. People keep hearing the onHold-music

    Hi, I am having exact same issue referred in this closed thread https://www.3cx.com/community/threads/conference-callin-via-phone-does-not-work-people-keep-hearing-the-onhold-music.81950/ My setup is pretty similar: 3CX Version: 16.0.8.9 Server OS: Debian 9 Is the 3CX Server Hosted and where...

  16. Solved Web Meeting open vs. join

    Hi, When scheduling a video meeting there appears as though there are two URL's generated. There is one in the WebClient which has ".../join/..." in the URL and one in the downloaded *.ics (we using Desktop Outlook) that has ".../open/..." in the URL instead. My understanding is that the...

  17. Setting presence status at login/logout without Windows Client

    @Frederick Marcoux Yeah, thought of that origionally, great in theory but I can tell you now that would never actually happen in real life. Also it doesnt identify work from home because they don't have handsets at home. Solution has to be automated and no user action required - can't trust...

  18. Setting presence status at login/logout without Windows Client

    @VoIPTools Actually I had come across that product. Just way too expensive just for this purpose. Issue is that the site in question only has 50 staff but a 32SC licence (not many staff but a lot of concurrent calls) so over AU$2,800/yr for this is just not feasable. It's more than the actual...

  19. Setting presence status at login/logout without Windows Client

    @autohaus Thanks for that, my script was sending the output of ' CallTriggerCmd.exe -p | find "Available" ' to a temp file and then reading it in to a SET variable. Your way is much more elegant. I do sometimes run in to issues where 'CallTriggerCmd.exe -p" returns an error so I test for...

  20. Setting presence status at login/logout without Windows Client

    All extensions have IP phone handsets which is the primary call handing method. The Web Client is only used for access to 3CX features beyond basic call tasks and use Web Client to CTI with the extension IP Phone. We do not use softphone functionality, except for a couple staff when they are...
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