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  1. Duplicated extensions in the Extension Statistics report

    Hello Olegr, Thank you for your reply. I wanted to inform you that there are no updates or changes from the older PBX version to SP9. All modifications were made after the version 9 update. Attached, you will find the revised documents, as well as reports for today, the last 7 days, the last...

  2. Duplicated extensions in the Extension Statistics report

    Hello Theodoros, I have reviewed the old values and made changes based on the recommendations discussed in the issue thread. Unfortunately, this approach did not resolve the duplication issue. Could you please advise on the next steps to take in order to resolve this? Thank you for your help.

  3. Duplicated extensions in the Extension Statistics report

    I reviewed the old default phone options that were attached and changed yesterday. I came across a similar issue in the 3CX community, and I recommend applying the phone display format as 'First Name, Last Name' instead of 'Last Name, First Name'. But unfortunately, this did not solve the issue.

  4. Duplicated extensions in the Extension Statistics report

    Hello Theodoros, I checked the history of audit logs, and there are no changes to the phonebook options. The current phonebook options are attached.

  5. Duplicated extensions in the Extension Statistics report

    Hello Theodoros, Thank you for your response. I would like to clarify that there has been no change in the order of first and last names for those extensions during this period. As a result, this issue persists across several 3CX servers. We urgently need your support to resolve this issue...

  6. Duplicated extensions in the Extension Statistics report

    Hello, I am seeking your support regarding duplicated extensions in the 3CX Extension Statistics report for last month's call duration. However, the report for last week shows the extensions correctly. The current version of 3CX is Version 20.0 Update 9 (Build 995, Release - AI 1.4.48). Thank...

  7. Data Missed

    Dears, I am writing to request your support in resolving an issue with our data records. The database table called "cl_calls" has not been updated since "2025-06-03 02:03:07." I need this issue resolved in order to conduct some data analysis regarding our calls. Thank you for your assistance.

  8. Queue Answered Calls By Waiting Time Report Issue

    Hello GregG, Any good news regarding this issue?

  9. Queue Answered Calls By Waiting Time Report Issue

    Hello GregG, Thank you for your response. I tried to get the report, but unfortunately, the web page did not load. For your information, I tried different browsers and laptops.

  10. Queue Answered Calls By Waiting Time Report Issue

    Dears, Please assist in resolving an issue with the Queue Answered Calls By Waiting Time report in 3CX Linux Version 20.0 Update 5 (Build 551).
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