Queue Answered Calls By Waiting Time Report Issue

[Muhamed Ibrahim]

Dears,

Please assist in resolving an issue with the Queue Answered Calls By Waiting Time report in 3CX Linux Version 20.0 Update 5 (Build 551).

 

[GregG_3CX]

@Muhamed Ibrahim - what kind of issue are you having with this report?

 

[Muhamed Ibrahim]

Hello GregG,
Thank you for your response.
I tried to get the report, but unfortunately, the web page did not load. For your information, I tried different browsers and laptops.

 

[Muhamed Ibrahim]

Hello GregG,
Any good news regarding this issue?

 

[GregG_3CX]

@Muhamed Ibrahim, I just ran a sample report from my demo system, and all worked as expected. Can you confirm that your server is properly spec'd for the size of installation you have? Please refer to our website for Hardware Requirements. Underspec'd machines are often the cause of this type of issue.

Additionally, you may want to clean up your database and optimize it for better performance. This is located on the Dashboard within the Admin Console.