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  1. Live listen to extension continuously

    In V18, supervisors could select a user's extension and listen to it continuously. Since our upgrade to V20, they have to listen on a per-call basis and then wait to for the current call to end and a new one to begin to initiate another listening session. It would be much easier for them if they...

  2. Unable to change call routes around

    I am having trouble changing where the call route goes for a number. We route most of our numbers through call scripts and labeled each of the DID numbers. I am trying to take a number that is in one call script and assign it to the other. In the phone trunk, it only lets me edit the number, not...

  3. V20 Update 6 Fanvil X2P phones not provisioning

    We have a number of Fanvil X2P phones that I am not able to provision for hotdesking. The X2 series should be supported, and any phone that had it configured prior to the upgrade is working without issue. Am I missing something that needs to be done for the X2P? Usually they auto provisioning...

  4. 3CX V20 Importing call route

    I know in v20 update 5, the ability to import call routes with naming was added. In v18, I typically export the current list of ICRs, clear it out and add the new lines. Then import the file. My question, is there a way to export the ICR's to get a CSV compatible with the import function, or...

  5. CFD to block all calls from a specific area code for 1 extension

    I am trying to create a CFD file for someone who is getting a lot of spam calls all from one area code. Ideally I'd like to identify the caller ID coming in. If its any caller ID other than 732, pass it along normally. If its 732, then offer a prompt saying "If you are a human, press 1". I am...
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