Live listen to extension continuously

[vsquare]

In V18, supervisors could select a user's extension and listen to it continuously. Since our upgrade to V20, they have to listen on a per-call basis and then wait to for the current call to end and a new one to begin to initiate another listening session. It would be much easier for them if they could go back to how it was with V18, and just select a user and they get a continuous stream of their calls.

Is there a setting or option I can enable so they can listen to an extension continuously?

 

[Alphabetic]

for real? what was the setting called? All i've ever known is "listen in" which is per call.

 

[bitn2]

Cant remenber this was a feature on 3cx. It was always per call i think.

 

[Alphabetic]

Could always sit next to them

 

[paulodagraca]

Never found this option, must have been well hidden.

 

[VoIPTools]

The general consensus is that "Listen" has always been performed on a per-call basis with 3CX. I've been a 3CX instructor and in nearly 20 years I've never been aware of a "listen to every call" option.

However, what you want is possible with a custom service. We could provide a user interface where the manager selects the extension to monitor. When that extension engages in a new call (inbound or outbound), we could automatically (programmatically) add the manager into the call to "Listen", Whisper", or "Barge".

If needed, we could only insert the manager into inbound queue calls (for example). It would not necessarily need to be all phone call types.

Further, I think it would be prudent to check periodically to ensure the manager did not forget and walk away from their desk (not sure what that would look like).

Department: ___________________
User: __________________
Listen / Whisper / Barge
Start / Stop

Something like the above? Or more elaborate if desired.