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  1. KyriacosS_3CX

    Desktop app with Headset

    Perhaps if you can advise on Desktop App version, Windows version and headset make and model we can provide some more specific troubleshooting steps.
  2. KyriacosS_3CX

    Yardi CRM

    Hello, You can also try the AI assisted roll-your-own approach: https://www.3cx.com/blog/docs/crm-xml-templates/
  3. KyriacosS_3CX

    Upgrading 4SC to 24SC 3year, Discount not showing in checkout

    Hello, Per our announcements ("These discounts apply to both the upgrade and renewal on keys purchased at least 12 months prior." - https://www.3cx.com/blog/news/summer-discounts/ ) the discount is valid when renewing or upgrading a Commercial key - as you are currently using the Free edition...
  4. KyriacosS_3CX

    3CX SBC EOL: Upgrade Now for Improved Performance and Security

    At this point in time, the general answer is yes - but no OS updates also means no OS security updates. As the move to Debian 13 continues it is possible that new SBC versions will not be able to simply update to a Debian 12 PI, at which point flashing the SD will be a must.
  5. KyriacosS_3CX

    3CX AI Server - Speed and Response Time

    Nvidia RTX class cards are mandatory, and also the 16GB vram is a minimum - so the RTX4060Ti 16Gb is the lowest we would recommend.
  6. KyriacosS_3CX

    Fallen at the first hurdle..

    Hello, If you have not yet checked these blogs, give them a go: https://www.3cx.com/blog/docs/ai-agent-prompting-part1/ and https://www.3cx.com/blog/docs/ai-agent-prompting-part2/ Also more documentation ang guides on the variables used etc will be coming soon.
  7. KyriacosS_3CX

    Setting up development environment: how to

    And once update 10 is out, if you have the relevant 3CX edition, MCP can read that information too.
  8. KyriacosS_3CX

    3CX Data Center Hosting Inquiry

    Hello, As long as you select the correct region etc during the setup, the deployment will be in your region. We do have deploy in Australia.
  9. KyriacosS_3CX

    Solved SQL Data connector - recordings export delayed by 1 month?

    Hello, I will make the assumption that you have (remote) archiving of recordings, set to 1 month. This then will make what you see the expected and desired behaviour - as only after archiving are the DB records for the recordings in their final form and so eligible for export. Depending on your...
  10. KyriacosS_3CX

    Setting up development environment: how to

    A development environment is set up by you however you want to, but yes - it will need a full licence key that has the features you wish to test; we have no way of knowing or controlling if your deployment is only for dev work or it's used in production. If you wish to do a more short term...
  11. KyriacosS_3CX

    3CX AI-based call transcription is no longer working

    Hello, Yes the AI Edition does not include 3CX Cloud transcription, and as per announcements NFR keys are being moved from the defunct ENT+ to AI edition. This was originally announced in https://www.3cx.com/blog/news/ai-edition/ and the more recent blog confirmed that the process has been...
  12. KyriacosS_3CX

    Lost recording during archive

    Hi, Where are you archiving to?
  13. KyriacosS_3CX

    3CX and Telnyx

    Do you have any other trunks on Telnyx? Are outbound calls working?
  14. KyriacosS_3CX

    3CX AI Server Upcoming Updates

    Hello, This has the same licensing needs as the current version of the OnBoard server, 16SC+ AI Edition. https://www.3cx.com/ordering/pricing/features/
  15. KyriacosS_3CX

    3CX Shared Parking Call Issue

    Hello, Step 1: Do a refresh of the licence: Admin > System > License > refresh icon If this does not resolve, please let us know how you perform the Park action, if the machine is in multi company mode, and share screenshots of the following two pages: Admin > System > Dial Codes & Admin >...
  16. KyriacosS_3CX

    Recover "contacts" from previous backup

    It's the heat-wave, we all need an ice cream...
  17. KyriacosS_3CX

    show work location

  18. KyriacosS_3CX

    Recover "contacts" from previous backup

    Contacts can be deleted by any user with sufficient rights, not really needing to be an admin. In verbose you might see something like this: 2026-08-04 08:57:41.695|0019|Trace| [MyPhoneServer.Common.ContactCollection] Delete PhoneBook.32 from lookup collection 2026-08-04...
  19. KyriacosS_3CX

    show work location

    Hi guys - win app: Extension Badge (round thing on the top left) > Configure > Call Forwarding > Pencil
  20. KyriacosS_3CX

    Recover "contacts" from previous backup

    Hi, There is no way to decrypt the backup outside of an actual PBX, the quickest way to do it would be to restore it to a sacrificial PBX, export the contacts or take an unencrypted backup and then wipe this intermediary PBX. This process will very likely grab the FQDN (if using a 3CX one) and...
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