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  1. ASheng

    Feature Request: Add "Skill Based Routing – Longest Waiting" as a queue polling strategy

    **Current behaviour** Skill-based routing currently offers four variants: SB Ring All, SB Hunt Random Start, SB Round Robin and SB Fewest Answered. "Longest Waiting" exists as a standard polling strategy but cannot be combined with skill groups. **Request** Add a fifth variant: within the...
    • ASheng
    • Thread
    • polling strategies queue skill based routing
    • Replies: 0
    • Forum: Server
  2. ASheng

    Multi Tenant Phone Book

    Hello 3CX Team and fellow community members, We would also like to gently add our voice to this discussion, as we are supporting clients in the exact same situation. We utilize the v20 "Departments" feature to create a multi-tenant environment, where each department serves as a separate...
  3. ASheng

    Group Based Phonebook

    That's excellent news, Nick! Having followed various threads on the forums, we know this has been a persistent request from the community. It's truly a much-needed feature. We're very happy to hear it will be implemented in the next update. Thank you and the team for all your hard work on...
  4. ASheng

    Group Based Phonebook

    Hi Arnaud, Thanks for bringing this important topic up again. As a 3CX Partner, we also have a significant number of clients who are eagerly requesting this feature. For larger organizations with distinct departments (e.g., Sales, Support, HR), a single company-wide phonebook becomes...
  5. ASheng

    [v20] Improve DID Management: Restore In-Place Editing & Add CSV Update Support

    Hello 3CX Team, First, thank you for the continuous improvements in v20. We are writing to propose a significant usability enhancement for DID number management, which has become more challenging since the update from v18. The Challenge in v20:In the v20 Admin Console, under Voice & Chat...
    • ASheng
    • Thread
    • csv import did numbers sip trunks v20 voice & chat
    • Replies: 0
    • Forum: Web Client
  6. ASheng

    Enable Fuzzy Search Across All Main Contact Lists (Web, Desktop & Mobile)

    Hello 3CX Team and Community, I would like to propose a significant user experience enhancement for the contact search feature, which would benefit the entire 3CX user base. Currently, the main contact search in the Web Client, Desktop App, and Mobile App primarily operates on a prefix-based...
    • ASheng
    • Thread
    • contacts fuzzy search search usability web client
    • Replies: 0
    • Forum: Web Client
  7. ASheng

    REST API Endpoint for Live Queue Statistics (e.g., Active Call Count)

    Hello 3CX Community and Development Team, We would like to propose a new feature that we believe would be highly valuable for many partners and customers who manage call center environments. The Idea: Introduce a new REST API endpoint that provides real-time statistics for Call Queues. The...
    • ASheng
    • Thread
    • api call queue dashboard feature request queue rest api statistics
    • Replies: 0
    • Forum: Other
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