REST API Endpoint for Live Queue Statistics (e.g., Active Call Count)

[ASheng]

Hello 3CX Community and Development Team,

We would like to propose a new feature that we believe would be highly valuable for many partners and customers who manage call center environments.

The Idea: Introduce a new REST API endpoint that provides real-time statistics for Call Queues. The most critical data point needed is the current number of agents on a call within a specific queue.

Use Case / The "Why": Many businesses rely on real-time dashboards or wallboards to monitor their call center's performance, agent availability, and service levels. Currently, retrieving this live data via the REST API is not possible.

A dedicated endpoint (e.g., <span data-markdown-start-index="1107">GET /api/Queues/{id}/Status</span> or similar) would allow developers to easily and efficiently pull this vital information into their Business Intelligence (BI) tools, custom dashboards, or third-party applications.

Benefits:

• For Customers: Enables better operational visibility and data-driven management of their call centers.
• For Partners & Developers: Greatly simplifies the integration process, making it easier to build value-added solutions on top of the 3CX platform.
• For 3CX: Strengthens the platform's position as an integration-friendly and professional PBX solution for call-center-heavy industries.

We are confident that this feature would be a welcome addition for many in the community. Please consider adding this to the development roadmap.

Thank you!