• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Search results

  1. VoIPTools

    V20 & Windows

    As the owner of a commercial software company, providing technical support 24/7/365 is a significant cost. I've been in the industry for over 40 years. I started with CPM (OS) on PCs, and punch cards on the mainframe (CICS). I learned to use OS2/Windows (version 1) without a mouse because a...
  2. VoIPTools

    Remote archiving of call recordings confusion

    I would offer a different provider/approach. Perhaps this is also possible on Google? With AWS they offer a file gateway service. The gateway provides what appears to be a local drive, but in truth is uses an automated migration policy that takes "local" files (on-line storage) and moves the...
  3. VoIPTools

    Port required in URL

    Browsers assume http will be on port 80 and https will be on port 443. If your 3CX is configured to use 443, then you can omit the port, but if it was installed using 5001, you will have to include the port number in the URL. I have to assume something in your environment has changed. Either...
  4. VoIPTools

    Fax Server

    The short answer is indeed "yes" as mentioned by @OlegR_3CX, however, this question is about a very basic feature of 3CX, so perhaps it might be prudent to also mention some of the other factors that could impact whether you can receive multiple simultaneous faxes. For example: How many...
  5. VoIPTools

    Survey component saving options

    Perhaps the easiest option would be to write results to a text file. You have not mentioned whether 3CX is running on Linux or Windows. or on-prem or hosted. Here are some ideas for making the results easily accessible to your customer: Send an email after the completion of the survey Use an...
  6. VoIPTools

    3CX Meet - Transcription Capabilities?

    We can do it. You can contact me directly.
  7. VoIPTools

    Limit duration outgoing calls

    We could create a service that monitors international phone calls and when the duration exceeds a specified threshold either disconnect the call or perhaps divert the call to an IVR that says something like "your call has exceeded the maximum duration and will be disconnected" and then drop the...
  8. VoIPTools

    Error 403 when trying to play a call recordings

    You have two challenges: You cannot access the recording file as shown above without authenticating first. A 403 error indicates you do not have permission to access the file. You might be able to log into the 3CX console first and then access the file since authentication is saved in a...
  9. VoIPTools

    Log out from queues

    A user can be logged out automatically from all queues when they set their presence to Away, and automatically logged back into the queue when they change their presence back to Available. But an agent can also manually log out of specific queues.
  10. VoIPTools

    Calling external ph#

    Ernesto, I have not tried this, but I am curious about the requirements that the "from" always be a internal extension. In the past we would make the outside party the "from" and the "to" be a queue extension. That way, a call is never sent to an agent until the outside party answers. I...
  11. VoIPTools

    The phone number you are trying to reach is currently experiencing temporary technical issues

    I missed whether this was working previously and stopped, or if it has never worked. Can you provide more information?
  12. VoIPTools

    3CX Queues

    If you look at the screen below there is no option to selectively log out of some of the queues. When you change your presence to "Away", in the example below, it will log you out of all queues. The only way to selectively log out of some queues is to do it manually.
  13. VoIPTools

    Harddisk is at or near full capacity

    Have you configured 3CX to create CDR files? That can take a lost of space over time. My assumption, however, is that call recordings are taking the majority of the space. You could archive your recordings elsewhere to recover the space. Voicemails typically don't take that much space, but...
  14. VoIPTools

    transfer from phone number to extension

    The transfer component is used to "transfer" the caller to the desired extension. You may want to look at this example: https://www.3cx.com/docs/cfd-creating-phone-support-portal-1/
  15. VoIPTools

    Error 403 when trying to play a call recordings

    3CX only works with .WAV files, not MP3 files. So if you are getting notifications/links for an MP3 file, it's coming from a 3rd-party application, not directly from 3CX.
  16. VoIPTools

    Get transferred extension

    The CDR file is only created when the call is finished (disconnected). If you need data in real-time, then the CFD is not going to be a solution for you. Once the call leaves the CFD any further updates are not available. For example, if the call comes to your CFD, and the CFD transfers...
  17. VoIPTools

    Log out from queues

    Perhaps the question is why the call is not waiting in the queue until an agent is available? In 3CX if there are no agents logged into the queue, the call will automatically route to the "Destination on no answer".
  18. VoIPTools

    Get transferred extension

    One way would be to configure 3CX to generate CDR files -- chose one file per call. The CDR will provide a list of extensions that touched the phone call.
  19. VoIPTools

    How to fix the CDR timezone?

    3CX always saves the time in UTC. There is no way to change that. You will have to manipulate the date/time in your consuming application. As a side note, 3CX saves dates in UTC so that you are starting from a known time zone. This means you can always calculate the correct time regardless...
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.