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  1. SBC - Yealink T53 provisioning other phones (Yealink T21 E2 and T23G) - Issue

    Yes as the System Administrator / Owner

  2. SBC - Yealink T53 provisioning other phones (Yealink T21 E2 and T23G) - Issue

    Great. Thanks for the information. New group has been created and the T53 has four different extensions which have all been added to that group and then 1 extension which was not allowing us to select the 3CX session Border Controller, but the problem is still there. When Selecting...

  3. SBC - Yealink T53 provisioning other phones (Yealink T21 E2 and T23G) - Issue

    Reply to ivank Could you please provide more information on "please make sure that the router phone's owner extension X and the new assigned extension Y have a common Group, otherwise the SBC is not accessible." What do you actually mean and how do i go about doing this if the extension do...

  4. SBC - Yealink T53 provisioning other phones (Yealink T21 E2 and T23G) - Issue

    Reply to kieferschild Services all have been restarted and so has the server a number of times but no luck. SBC fully removed and re-added and like i said only one T23G phone has managed to connect to SBC (Screenshot attached)

  5. SBC - Yealink T53 provisioning other phones (Yealink T21 E2 and T23G) - Issue

    Hi, Please see below what we see

  6. SBC - Yealink T53 provisioning other phones (Yealink T21 E2 and T23G) - Issue

    yes it is showing up under SIP Trunk

  7. SBC - Yealink T53 provisioning other phones (Yealink T21 E2 and T23G) - Issue

    Hi Thanks for getting back to us. I have just checked all the phones and they all are running the latest firmware. When this problem first happened that was the first thing i did was to update the Firmware on all Handsets but the problem still remains

  8. SBC - Yealink T53 provisioning other phones (Yealink T21 E2 and T23G) - Issue

    We have configured a Yealink T53 as an SBC in our office. This devcie seems to be working OK. However, when we are then provisioning other phones (Yealink T21 E2 and T23G), they are detected OK via the SBC and appear in the 3CX Management Console in the Phones list as New Phones, but when we...

  9. Solved Android App no showing under Phones area within 3CX admin console

    Hi Thanks for your feed back. I have just tested this and as you have said "If the app was closed or profile deactivated/unregistered, then it will not be present in this list". I have replicated this and it show when the extension is in use and then disappears once i close the android app...

  10. Solved Android App no showing under Phones area within 3CX admin console

    Previously when we configured any phone or desktop app it would show up in the 3CX admin console. If a extension was configured on the 3CX Android app / iOS app that would show in the admin console. The issue we currently have, a number of users have the 3CX extension configured either on the...

  11. Firewall IP keeps getting Blacklisted

    Hi Any further updates or help as to why our Firewall IP address keeps getting blocked. Thanks

  12. Firewall IP keeps getting Blacklisted

    hi, thanks for getting back to me. The original phone was wiped and removed from the 3CX admin panel and it is just showing the Desktop app and the replacement phone now. The IP address was removed this mornind just after lunch it has reappeared and i have managed to remove it. So not sure...

  13. Firewall IP keeps getting Blacklisted

    Hi Morning So after further investigation i have found the offending phone that is causing the problem. It has been swapped for a replacement and has been provisioned with the same extension number. All good and working. But after a few hours the Firewall IP address is listed again and the...

  14. Firewall IP keeps getting Blacklisted

    Thanks for the update. I was thinking it was the phones after reading the full email. I am in the process of checking all the phones. Should i have any other issue's i will be in touch. But thank you for your response.

  15. Firewall IP keeps getting Blacklisted

    not to worry , think we found the problem

  16. 3CX Desktop App - Contacts show and then disappear

    Hi Its been a few hours now and things look good so far with that one user who had the issue with the Desktop App. On another point, my Manager has the same version of the Desktop App Version 16 and version 18 installed on the same machine. The contacts never appeared on Version 16 until...

  17. 3CX Desktop App - Contacts show and then disappear

    Hi I have installed the new version of 3CX WebClient / Desktop App to the newly built machine and it seems to be working. But the funny thing is the 3CX Desktop Client Version 16 has now all of a sudden started working on the end users machine. So not sure what the problem was or is and how...

  18. 3CX Desktop App - Contacts show and then disappear

    Hi We the IT team are using the new Desktop App, but all users are using the older version as that seems to be running very well and we do not tend to have any problems. Also rolling out the New Desktop app, will mean downtime for individual users which is not viable. But i don't seems to...

  19. 3CX Desktop App - Contacts show and then disappear

    Hi I have checked the IP Blacklist and the IP in question is not showing so it is not blocked. I also forgot to to mention i reconfigured a totally different extension on another machine which is on the same 3CX server and that works fine and all contacts are appearing. I have disabled the...

  20. 3CX Desktop App - Contacts show and then disappear

    Hi Nothing has been blocked. Like i said it was working fine one moment and then the next it was not. The user in question can access 3CX on the mobile and all the contacts appear. On Friday the extension was deleted and recreated and it worked for max 1 hour, showing all contacts etc and...
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