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Brilliant. All good now. Thanks a lot.

Hi, This is good. I tried to browse the file and upload it, but it did not give any confirmation after uploading. I then played it by downloading and it is the same one. This means, uploading didn't work. The voice file is converted via your website. It works for personal greetings as well. So...

Anyway. I spent so much time on this. This version is anyway good except for some issues like this. Fortunately, I upgraded just one PBX.

In the V20 update, we cannot change any voice file under Settings>System Prompts> We can only download & play. Earlier we changed this file globally for all the users. Now it looks like we have to change by one. The one I had was replaced by the upgrade. By the way, V20 is created many issues...

Manage to resolve the issue. It's an issue with the upgrade. I removed the 000 user shows as a manager from that group and added it again, now it shows as a system owner. I can now remove the 000 user from the group-2

Extension 000 was the only system owner I had( At the time of upgrading to the V20) and I can see this user as a system owner in group-1, But I have another group with the same user and it shows as a manager. But System owner we define at the user level. How can this be?

No. Just one. Do I have to add multiple in this case?

Yes Correct, I don't need the SO in this department. So I want to remove that and delete the department.

Hi Community, After the V20 upgrade, I cannot delete a department. Here the problem is, that the system owner is in this department and the system is not allowing me to remove the system owner from that department. But it was possible in the previous version. The system owner is in another...

Do you think this is practical? Most of the other platforms do remove the MACs from Yelink immediately. Who wants to wait 15 days? and why we should wait? what is the purpose here?

I think we need to have an RPS account for this. But I didn't try opening a ticket instead. Better I try that one. However, 3CX should be able to do this. Most of the other platforms remove the MAC immediately when you remove it from the system.

Hi. Thank you! Is there a way to remove a phone from 3CX and remove it from the RPS in a shorter duration like within 24hrs?

I deleted the phone from 3CX user settings and the phone is not visible as a device now, reset the phone to factory default. The extension is not registering anymore. But I cannot register this same MAC in a different platform, it says this phone is provisioned somewhere else. I tried to contact...

Perfect! This works, such a small thing I couldn't figure out. Thank you very much, Charles. Appreciate it.

I have successfully integrated WhatsApp into 3CX and I do receive messages to the first extension assigned. After testing, I wanted to assign a different user(extension) to receive messages. Even after changing the route on the created WhatsApp trunk, it forwards the messages to the previously...

Hi, I don't remember that we have upgraded the software by running a installation. But there were lot of automatic upgrades happening time to time. You mean to say here. I should take a backup to a external drive and uninstall the current software and re-install the latest version. Will that...

Hi, Version is 15.5.5 There is no build number on this page. ( http://xxxxx:5000/#/app/settings/license ) no. I don't see 3CX Phonesystem 01 AudioProvider service listed or running.. Here with attached the screen shot. Thanks Lasantha

Once the play list is created under music on hold, it shows the list of wave files attached without any issue. But when I go to call queue and try to add the created Playlist it does not play anything. These same wave files are working when I add one by one via music on hold area without a...