adandoned or unanswered call reporting

  1. use of CDR - Call Data Records to catch missed\abandoned call information

    Hello, is it possible to configure CDR - Call Data Records to create call report for incoming calls in to the 3CX Phone System? i would like to focus on the missed calls information. best regards yuri.
    • yuriS.
    • Thread
    • 3cx phone system database server adandoned or unanswered call reporting cdr - call data records
    • Replies: 1
    • Forum: Phone System / PBX

  2. Overflow Call Queues

    Hi all, I currently have some overflows setup, so if nobody answers support queue within 20 seconds it will go to another queue that will ring all agents, however it then counts as an abandoned call on the original queue.... this is not good for reporting as we do not know how many are true...
  3. dkirk-ads

    CDR Reporting - CallSequiter & CallVitesse - you need this and may not even know it!

    I've not seen this major update posted anywhere so here goes. The CallSequiter program has been around for a spell and it slices and dices your CDR information pulled directly out of 3CX. 3CX has a nifty provision to export CDR information in real-time through a direct connection. CallSequiter...
    • dkirk-ads
    • Thread
    • adandoned or unanswered call reporting analysis cdr cdr database excel reporting
    • Replies: 2
    • Forum: Phone System / PBX

  4. abandoned call reports

    new to 3cx if there is unanswered and abandoned call does the system continue to attempt to call the number and refer it to an extesnion for completion.trying to establishing report that identofies if any of the inbound calls were not responded to
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