use of CDR - Call Data Records to catch missed\abandoned call information

[yuriS.]

Hello,

is it possible to configure CDR - Call Data Records to create call report for incoming calls in to the 3CX Phone System?
i would like to focus on the missed calls information.

best regards yuri.

 

[Cjay]

is it possible to configure CDR - Call Data Records to create call report for incoming calls in to the 3CX Phone System?
i would like to focus on the missed calls information.
.

Yes, you can usually determine from a CDR whether it was a missed call but you will not get a 3CX type report (you need another reporting tool). Determining what constitutes a missed call can get complicated depending on any IVR/Queues/CFD that handle inbound calls.
You would need a 2 part solution:

1. To capture/import CDRs into a suitable database where you can work with the various CDR data fields
2. Search for an expression corresponding to your desired definition of a missed call. At the very simplest this could be (using 3CX CDR field types): FromType="Line" AND Duration="" (so a call that came in from a Line but had zero talk-time)

You might want to take a look at CallSequitur which can easily do the above as well much more (for example a live updating chart of missed calls).