agent extension forwarding

  1. Forwarding to different extension

    I am trying to forward our front desk phone to another phone in the office when that particular person is away or out of the office. The phone is a T46U. I have tried setting a forward on the phone itself, but incoming calls still ring at the front desk phone and not forward like it is set on...
    • tbc-tech
    • Thread
    • agent extension forwarding call forwarding forward calls forwarding yealink
    • Replies: 6
    • Forum: Yealink

  2. REST API - How to get 'Agent' before call ends

    Hi, We've had a CRM integration with 3cx for the last 18 months or so, and due to the purposes of our integration we need to display calls while they are occurring rather than just recording information once the call is done. Up until now have been limited to only offering it to our customers...
    • HD_IT
    • Thread
    • agent agent extension forwarding call record
    • Replies: 3
    • Forum: Other

  3. Integration for queue calls, agent logins, and other information

    Hello Community, I'm currently building a 3CX integration for better reporting for me. I've done some integration stuff with CRM. That gave me integration with contacts and gave me call journaling which I could use as call history. But even with CRM integration a lot of information that I...
    • noob-integrator
    • Thread
    • agent extension forwarding agent reports integration
    • Replies: 3
    • Forum: Other

  4. 'Transfer to call flow app' should be an option in every drop down for call re/routing

    Is it possible to add another destination in the agent forwarding rules drop down? To transfer the call back to a CFD call flow app, like in the Queue for Destination if no answer...? This can resolve the blind transfer issue to an agent and having the system be able to retrieve the call...
    • GI-YD
    • Thread
    • agent extension forwarding call forwarding forward to call flow app
    • Replies: 5
    • Forum: Call Flow Designer
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