agent reports

  1. Inquiry Regarding Anomalous Entry in Abandoned Queue Calls Report

    Hello, We are using Version 20.0 Update 7 (Build 1019 Beta). We have encountered an unusual entry in one of our internal reports and would appreciate your insights on what might be causing it — or whether it could be a system glitch, as we are unable to explain it through any logical means...

  2. Reports:

    Hi Team, I was wondering if there was a way to create a specific report that shows user external calls and if they duplicated/called the same number twice. Thanks
    • andytelco
    • Thread
    • agent agent reports call reports
    • Replies: 3
    • Forum: Other

  3. Integration for queue calls, agent logins, and other information

    Hello Community, I'm currently building a 3CX integration for better reporting for me. I've done some integration stuff with CRM. That gave me integration with contacts and gave me call journaling which I could use as call history. But even with CRM integration a lot of information that I...
    • noob-integrator
    • Thread
    • agent extension forwarding agent reports integration
    • Replies: 3
    • Forum: Other
  4. kinetix

    Reporting Adjustment for Calls that Start in the Queue and Land at Extensions.

    Would like to see Queue Reports able to accurately report on Inbound Queue Calls that might get transfered to a Queue Agent's Extension. For example, the Agent sees a Queue Call in the Switch Board that has Breached an SLA and they opt to Transfer that call to their Extension. This call...
    • kinetix
    • Thread
    • agent agent reports call reporting queue queue call
    • Replies: 0
    • Forum: Server

  5. Report to see missed ACD calls

    Hello, I would like to know if there is a way to see the ACD calls that ring at a logged in ACD agents extension, but failover to another agent when they do not answer. I see that there is an unanswered calls column in the Extension Stats report, but it was suspected by our Customer Service...

  6. Web Client agent interaction reports

    Hi folks. With the 3CX Web Client now being mainstream, we need a report that will track agent behaviour in the web client: - when they login - when they change their Availability status -- timestamp of when the status change happened -- how long they were in the status -- what Custom status...
    • GI-YD
    • Thread
    • agent reports agent web client reports reports web client reporting
    • Replies: 0
    • Forum: Server
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