ai reception

  1. accentlogic

    AI variables for source_extension and source_primary_department?

    Team 3CX - Amazing work in the improvements in Update 9! The new fuzzy match will allow us to use an AI Receptionist as a dedicated Call by Name assistant on large systems that have many users with a mix of similar nicknames and legal names. The agent is properly finding Matt/Matthew...
    • accentlogic
    • Thread
    • ai agent call transfer settings ai reception variables
    • Replies: 1
    • Forum: AI
  2. tronic

    Self-hosted LiveKit Voice AI Voice Dashboard - a complement to 3CX AI for advanced integrations

    Hi 3CX community, First — credit where it's due. The 3CX team has done an exceptional job with 3CX AI. The integration is clean, the setup is straightforward, and for the majority of use cases it's a fantastic out-of-the-box solution. Hat off to the dev team. That said, there are situations...
    • tronic
    • Thread
    • ai assistant ai integration ai reception
    • Replies: 0
    • Forum: Marketplace

  3. AI Reception to send message on call transfer

    Hi All, I've been trying to setup a AI receptionist for a booking system. I can get the AI to ask the correct questions (booking date, time, reason etc), then it transfers the call to a booking agent with the booking information in the call screening. As the call screen information is only...
    • TerryKC
    • Thread
    • ai reception
    • Replies: 5
    • Forum: AI

  4. Trying to get Ai Receptionist (or PA) to gather intake information and send info somewhere

    Hello, I am using the Ai receptionist, and have been successful in getting it to interact in an INTAKE roll gathering basic information like: - NAME - COMPANY - CALLBACK NUMBER - ISSUE BEING CALLED ABOUT The interaction is smooth after adjusting prompting, and it is very good at re-iterating...
  5. accentlogic

    Add origination extension to view of AI Agents to allow returning callers back to the source

    Please add the origination extension to the view of AI agents. This would also be very useful for sending a caller back to the User, Digital Receptionist, Call Script, Ring Group, or Queue that sent the caller to the AI Agent, and the call did not arrive directly via a DID or Trunk...
    • accentlogic
    • Thread
    • agent ai ai agent call transfer settings ai r ai reception
    • Replies: 0
    • Forum: Server
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