alias

  1. AI Receptionist acknowledging nicknames, aliases, etc.

    I've synced my MS365 Users and for a few users, they go by their middle name or a nickname that a caller might know. The AI Receptionist doesn't recognize these requests because it doesn't match their 3CX name exactly.. I've attempted the following: Adding #Lookup Rules to the prompt with known...
    • snewman77
    • Thread
    • ai receptionist alias nicknames
    • Replies: 0
    • Forum: AI

  2. Alias shortcode number to external number

    Hi I'd like to alias internal numbers to external numbers - for example, dialling "666" would route to the local taxi company. Is this something 3CX can do?
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