android app

  1. Solved 3cx app Android not work - Decline call

    Hi. We are experiencing a problem with our 3cx structure All smartphones with android app do not work calls. We are unable to make or receive calls through the app. The extension registers in the application, but when trying to make calls, both to internal extensions and to external numbers, in...
    • edercoser
    • Thread
    • android android app decline problem
    • Replies: 7
    • Forum: Android

  2. 3CX Version 16.7.6 - Remote Party Does Not Hear My Voice/Audio

    Hi there, I have a problem similar to one that has been asked before, however I see there was no sultion ever posted. The topic was Cant hear voice when calling over android phone by ilxans Start date Mar 3, 2021 I have a user who has just had his Android Application update from 15 to 16...
    • Noddy
    • Thread
    • android app microphone mute version 16
    • Replies: 2
    • Forum: Android

  3. Solved Incoming Calls Declined

    Hello, I don't usually post so don't mind my ignorance when it comes to forum etiquette: We have a user that works remotely and wants to take calls from her Android. The extension gets provisioned but any time she receives a call from a Queue, the call gets declined. She also mentions when she...
    • JSantana
    • Thread
    • 3cx android app incoming calls declined invalid password
    • Replies: 4
    • Forum: Android

  4. 3CX App cannot receive calls

    Good evening, We have multiple Android phones running the 3CX app in the field. Several will not receive calls, the VM immediately answers the extensions. The phones can call out internally and externally. App says "Ready for calls" but status square is grey, and the contacts and status...
    • kdmolle
    • Thread
    • 3cx app android app
    • Replies: 6
    • Forum: Android

  5. Mobile App no longer ringing

    I have been cautiously deploying and testing my 3CX server. Today I set up my first desk phone and since that time my Android App never rings. When I am calling my extension, the mobile app shows my Status as yellow so it recognizes the call but doesn't seem to be associating itself with my...

  6. Android - Chats Disappearing After App Close

    Phone Model: Kyocera V65E6560 Android Version: [Android 5.1.1] App Version: [16.0.0.35] 3CX PBX Version: [V16 Update 7 (16.0.7.1078)] / [Debian] Network Connection: [WiFi / IPv4] Client is on the same network as the PBX Background: Many the users in our facility are provided with these older...

  7. Solved 3CX App not working on LAN

    Hello, noob here. I’m not an IT pro so bear with me. I’ve got a new RPi install, v16.0 U7. I have a Comcast Business router using their firewall, dynamic IP. So far setup has gone great. I have my SIP’s up and running. I’ve provisioned a couple Polycom phones with very little trouble. I’ve set...
  8. Josh@Kelty

    Solved Issue when switching to hosted by 3CX

    Hello, I have just switched our office over to the 3CX cloud from an on premise solution. Everything was working perfectly when it was onsite here but now, the 3CX app will not ring and once a 3CX cell phone app is registered with an extension, there is no way to unregister it (in case the...
    • Josh@Kelty
    • Thread
    • 3cx cloud android app push
    • Replies: 3
    • Forum: Android

  9. Switching cameras in Android during meeting

    After find the following post, is there any time frame on when one will be able to switch cameras on an Android device during a webmeeting? According to that post, there was something being worked on. https://www.3cx.com/community/threads/web-meeting-can-not-change-camera-orientation.56590/

  10. Raspberry PI Server V16.0.619 Android app V16.3.1.93 - status grey in app when out of local network

    Device Info ------------------------------------------------------- Phone Model: Samsung Galaxy S9+ App Version: 16.3.1.93 Additional details ------------------------------------------------------- Connection: 4G LTE Server OS: Raspbian Debian Hello, When in my local network using the...
    • cfaulk1730
    • Thread
    • android app raspberry pi wan
    • Replies: 1
    • Forum: Android

  11. Apps not working since 3CX 16.0.5.619 update

    Hi, I've found that now we have upgraded to version 16.0.5.619, none of my users can connect with their apple or android devices. We have a number of users using a variety of apps depending on the age of their device, i.e. old android app, new android app, old iOS and new iOS app. If i rollback...

  12. Android incoming calls, messages, emails, alerts all interrupt 3CX app calls

    Hi, I have a couple of customers and a colleague having issues with the new 3CX v16 app for android on their Samsung mobile phone (ie S9 and A70) If they are calling with the 3CX app and they get a phone call, email, text message or alert it interrupts their 3CX phone call and sort of mutes the...
    • Marc Unicomm
    • Thread
    • 3cx app android app push notifications samsung
    • Replies: 1
    • Forum: Android

  13. Android app not registering over WiFi

    Hello, I am seeing some oddities with 3CX and the ability to register/make calls over WiFi. This is happening on the latest versions of the Android and iOS app although I've had more reports of it being problematic with the Android app. The clients are running Android version 16.3.0.81. I have...
    • JamieR
    • Thread
    • android app wifi
    • Replies: 4
    • Forum: Android

  14. Clear Local PBX IP in cloud PBX

    Version: 16.0.4.504 Is there any option in the PBX not to advertise Local PBX IP to the softphones? I have a Windows Server in the cloud, physical phones connect via SBC - works flawlessly. Local PBX IP shows up in the 3CX software client ( Windows, Mac, IOS, Android) and often registration...

  15. Call log loads slow or timeouts

    Android App Version: 16.3.0.66(Beta) and 16.2.0.93 3cx-Version: 16.0.4.504 on debian/hyperv Hello, since last weekend i noticed that our call log on our android phones doesnt' work properly anymore. The call log takes 30 to 60 seconds to load or stays empty. Its even worse with the beta app. On...
    • JJobst
    • Thread
    • android app call logs
    • Replies: 1
    • Forum: Android

  16. Solved IP blacklisted but doesnot show up in IP Blacklist

    I have several phones (android and ios) that cannot connect while on specific supplier network. However once they are on another network they connect. I am not even able to open the webclient page from that specific supplier network. however i can see that the port is open and the packets go...
    • bbinz
    • Thread
    • android app ip blacklist security
    • Replies: 28
    • Forum: Android

  17. Hotel "Guest" extensions, but used with IOS (and android) Apps

    So we have a Hotel as a client and their phone system is old, quite old, non-digital Mitel SX-200 old. Our typical offering of VOIP phones is getting pushback due to costs re-cabling, and we are hesitant to re-punch 100+ extensions on 66 blocks into Patton boxes to support the current...
    • Shad
    • Thread
    • android app guest hotel ios
    • Replies: 15
    • Forum: iOS

  18. FIXED When Is Android App V16.0.0.35 EOL

    Current Server is 16.0.1.273 soon to be 16.0.2.910 Our company is using some older smart phones as 3CX softphones as a cost effective way to give most employees a phone. These are older phones that max out at android 5.1.1 and are not capable of the newest update to the 16.1 App, but they all...

  19. No Audio from Android and Apple Phone apps

    Hi, We currently are not getting any audio from any of mobile phone 3CX app calls. The extension shows registered and the app rings when a call comes in but no audio. See attached the ports that I have opened on the Router. Also, I see the following error on 3CX event log for the call...

  20. Error When Sending Picture Chats: Party is invalid

    Our company has experienced an issue on some android phones when trying to send pictures. You press on the paper clip, choose the photo and then get the error "Value provided for the parameter 'Party' is invalid: Cannot find Conversation for the provided Party value." See Attached image. This...
    • redbudindustries
    • Thread
    • android app chat chat feature error party is invalid version16
    • Replies: 2
    • Forum: Android
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