audio dropout

  1. Audio 3cx / SBC

    Location A has 3CX server, Location B has SBC. Twice this week, the phones over at Location A had audio and outbound issues. They could not hear anyone on their end and vice versa, as well as they were not receiving outbound calls. I decided to reboot SBC PC at Location B and everything at...

  2. Audio cut-outs

    Hello all, We have a strange issue with two users who, when receiving or making calls, have complete audio cut-out after approx 8-10 seconds. I've compared settings to other users and all looks to be the same. They are able to take calls fine via their desk phones but making/receiving calls...

  3. Audio dropped

    Hi there, On November 8th, 2022 one of our users was on a call, and after several minutes, the audio got dropped for both users. The call started at 12:45:31 pm CST and finished at 12:54:04 pm CST. The caller made the call from his Grandstream 2615 and callee received the call from the web...
    • alan01
    • Thread
    • audio dropout audio during call pbx
    • Replies: 3
    • Forum: Web Client

  4. Audio drops after 10-20 seconds

    My Setup Cloud hosted 3cx on Amazon LightSail Product: Professional Version: 18.0 (update 3) Build 461 Extensions: 10 using ring group and call queue Issue: Audio is dropping in both external and internal ext to ext calls. after checking all settings and logs, i was curious to know about the...
  5. blancers

    No audio for 2 seconds after every 5/6 seconds

    Hi, This(like the image below) is what I'm getting during calls from one extension to another extension. After every 5/6 seconds, there is no audio for a couple of seconds. Though irrelevant information but this is the actual recording using Audacity keeping the desktop 3CX app microphone mute...

  6. Audio break up on Polycom VVX 500

    Hi, Does anyone have any insight as to why the audio from a number of Polycom VVX 500 handsets would be breaking up randomly? Small installation with 8 handsets working through SBC, and 3CX hosted on AWS. Firmware of the Polycoms are 5.6.0.17325 as recommended on the 3cx guide. Also, each...
    • joeyd
    • Thread
    • audio dropout polycom sbc
    • Replies: 9
    • Forum: Other
  7. TLCtech

    Audio "drops"(pause) for user(s)

    3CX Version, e.g. Standard Annual 16.0.9 Server OS, Raspberry Pi 3cx hosted locally Provisioning Method: Local Trunk Provider: Call Centric Has the Firewall Checker passed: YES Are custom Phone Templates being used: NO Ive been having some complaints where clients calling into our law firm and...

  8. Audio dropout and several register/unregister event on many extensions

    Hello, I just deployed 3CX v16.0.0.1581 after some test with a few stations but I am having critical audio dropout and some weird register/unregister events. I used the distro built with Debian on a VM. 30 Grandstream GXP2135 phones, all local. We have a main switch connecting all our network...

  9. Audio drops at 15 minutes

    Hello All, I am having an issue where my audio drops every 15 minutes, but the call does not drop. Any suggestions? My phone system is - 3CX version 15.5.5 My conference phone with issue is - Phone Model SoundStation IP 7000, Part Number 3111-40000-001 Rev: P, UC Software Version 4.0.13.1445...

  10. Dropped Audio - Near end only

    Good Evening Everyone, Am currently having issues with a new cloud deployment. Have run through every test i can think of and having the same issue. Cloud Hosted 3CX 15.5 Draytek 2860 (SIP ALG Disabled in web interface - no Ticks) SBC onsite (Intel NUC i3 8GB RAM) Yealink T46S Handsets PCMA...
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