automatic tickets

  1. Solved Create ticket on missed call to specific queue

    Hello, i'm currently working on integrating Autotask with 3cx. I've already got a working CRM Template for Contact Matching and Call Journaling. Now i have the following problem: We've got a queue for very important calls and I need to create a ticket and send an SMS Notification whenever a...
    • LucaTest
    • Thread
    • automatic tickets crm queue
    • Replies: 4
    • Forum: Other

  2. Automatically create a ticket from 3cx call

    Hello, We have enabled Zendesk Server-side integration. We see contacts in soft phone application from Zendesk, but calls do not create tickets. We need to make sure that every call is registered as ticket in Zendesk. How can we achieve that?
    • sheuser
    • Thread
    • 3cx automatic tickets
    • Replies: 1
    • Forum: Other
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