away

  1. TH. MEURER AG

    Queue Continues Ringing After Operator Cancels Transfer in 3CX

    Hello, We have had a recurring problem since switching to 3CX. Here are the steps to reproduce the problem: - The operator receives a call on our general number. - The caller asks to speak to a colleague who is “Away,” so she ends the call after 15 seconds to take the caller's call. In the...

  2. Solved How can I remotely change extensions that are stuck in Away status to Available? How can I disable an extension from entering Away or DND status?

    These extensions aren't for individual users and have never had a 3CX app provisioned, as far as I know. It's a Yealink T29G and I can't even find an 'Away' status on the phone or on the phone web gui, just DND Related: How can I prevent or disable an extension from ever entering Away or DND...
  3. g.fiszt

    Change or Add user status

    Hello! I'd like to know if there's a way to add new status for the users or change the names of the "Away" and "Do not disturb" status. I know that 2 of the status are customizable, but I need more than 2. Is it possible? Thanks!

  4. Away status - internal calls still possible

    Hi, Is there a possibility to receive internal calls from specific extensions (Reception, Attendant) when the status Away is selected ? Otherwise, it could be in the fowarding rules exceptions, the possibility ''call the extension anyway''. Exemple : Calls From Caller ID : ''Internal...
  5. rvoosterhout

    Solved Difference between Away and DND?

    Hello, Can somebody explain to me the difference between the 'Away' and the 'Do Not Disturb' status? To me it seems they have the same purpose. But I would like to use it like so: Away status, shows that a person is not present at their desk (but can still be called on the 3cx iPhone app) DND...
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