barge.

  1. Listen in on calls from beginning of call

    Hello, We use the call listening feature to improve our services. But the agent who is listening in on the calls cannot hear the start of the call because he has to click 'Listen' and then the call will be made to him, this costs time so he misses the beginning of the call thats taking place...

  2. Yealink Features

    Hi there! This is a question for anyone using Yealink phones with their system. We currently have Yealink T41s for all users, but one of our managers wants a higher end phone. With our previous PBX system, you could use the listen/whisper/barge directly from the "management" style phones. Is...
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