break

  1. Additional Break entry for other location

    V20 upgrade. Office hours 08:00-18:00 Mon-Fri I can set a "Break Time" in 13:00-14:00 and have setup a digital receptionist to play a "We are closed for lunch" message during this break time. However, my customer would like an additional break on Tuesdays 11:00-12:00 for a weekly meeting, with...

  2. Manually set a whole ring group to "On a break"

    Our customer has got calls coming into a ring group with 3 members. They want to have the ability to randomly set the whole ring group to an away status, such as "On a break", whenever they want to. For example the manager may walk in at any time and call a meeting, and they want to be able to...

  3. "Break" settings not working. Keep sending to "office hours" IVR (Solved)

    Hi, We have just upgraded to 18 V5 and have a little issue with the "break" function. Before this was using the "fake" extension using both "available" and "away" to send to different IVR However this function doesn't seem to work anymore although the extension has been set to "force to...

  4. Break time does not work

    Hello I have a problem with Break time never reached. I've setup Global office hours from 9:00 to 18:15, and break time between 12:45 and 14:00 I have an inbound rule that redirects during office hours to a Ring Group, and outside office hours to an external number. This is working great...
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