"Break" settings not working. Keep sending to "office hours" IVR (Solved)

[danielteng]

Hi, We have just upgraded to 18 V5 and have a little issue with the "break" function.

Before this was using the "fake" extension using both "available" and "away" to send to different IVR
However this function doesn't seem to work anymore although the extension has been set to "force to available during office hours"

Can anyone help on this?
Thanks

 

[danielteng]

Hi,

Managed to resolve it by search the forums and testing it out.
You can view the solution below:
https://www.3cx.com/3cxacademy/videos/intermediate/time-day-routing/

one thing to note is that the test should be tried before the break, meaning if the time is 2pm, you need to set the break to after 2 pm and watch the status change. Changing to 1pm break will not trigger the status change.