call by name

  1. New System Prompt Upload - Rebooting 3CX SIP Server

    I recorded a new SELECT_CALL_BY prompt to correct the error in the out of the box recording. The new recording seems to have uploaded correctly but the change has not taken effect when callers enter into the Call by Name menus. I see that when you record a new system prompt using a phone set the...

  2. Solved IVR Call by Name - dial by first name

    We've had a number of customer requests for this over the years. Our solution for Windows-based PBX is to: a) use first names at the beginning of Last Name field for Users/Extensions (sometimes putting entire name in the Last Name field and leaving First Name blank, depending on how the...

  3. Customize Call by Name Prompts

    Is it possible to add a custom prompt within the "Call by Name" option for an IVR? Specifically looking to make it so that when a caller finds an employee using the "Call by Name" and they transfer to them, a prompt that says "transferring you to Employee Name, Extension #" plays before actually...

  4. Call By Name confirm phone extension of self-identifier

    We have noticed that the only time the self-identifier is used when Call By Name is used on the Digital Receptionist, is when there are more than one user with the first three letters that are the same, then it will cycle through these users to confirm who needs to be reached. But it would be...
    • David Weber
    • Thread
    • call by name digital receptionist self-identifier
    • Replies: 12
    • Forum: Server

  5. How to create multiple "Call by name" list ?

    Hi, i'm new in the world of 3CX phone system and i'm looking to create multiple "Call by name" for each of our 4 "DR" (each part of our company have separate DR). Is it possible ? Thanks for your help !
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom