call center agent

  1. marcosvbcarvalho

    Break/Status Report

    A very important feature that should have in 3CX would be a break/station status report. Ex: Break/Status Report Extension: 0000 | Date: 01/01/21 Status | Time: Available: 04h Away:02h DND: 01h Lunch: 01h TIP: 02h Another thing is the customization of all statuses by the 3CX administrator...

  2. Call tags/wrap up codes

    Dear 3CX community, My organisation is currently using 3CX (Pro Edition) as a VoIP solution for our offices and would like to use it to run our call centre as well. My question is - after an agent has answered a call from the queue, upon its completion, are they able to give a code/tag to...
    • Alex92
    • Thread
    • call center agent call center management call centre queue wrap-up
    • Replies: 1
    • Forum: Phone System / PBX
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