call center management

  1. Call tags/wrap up codes

    Dear 3CX community, My organisation is currently using 3CX (Pro Edition) as a VoIP solution for our offices and would like to use it to run our call centre as well. My question is - after an agent has answered a call from the queue, upon its completion, are they able to give a code/tag to...
    • Alex92
    • Thread
    • call center agent call center management call centre queue wrap-up
    • Replies: 1
    • Forum: Phone System / PBX
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